Customer Success Manager
Customer Success Manager
Posted on :
20-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Customer Success Manager
Greater Toronto Area (Hybrid with regular in-person meetings in Toronto/Mississauga) Full-Time Mid-Level (3-7 years experience)
Are you passionate about building strong client relationships and driving success through innovative solutions
iTmethods is hiring a Customer Success Manager to guide enterprise clients across our managed AI and DevOps platform. Youll partner with global organizations to unlock value in complex cloud environments collaborating with a diverse growth-oriented team.
The Opportunity
As a Customer Success Manager youll:
This is a hybrid role based in the Greater Toronto Area combining the flexibility of remote work with regular in-person collaboration at our Toronto/Mississauga office. Youll attend team and company meetings in person approximately up to 4 times per month (e.g. monthly team syncs and quarterly all-hands meetings). Our office is conveniently located for GTA residents and we foster a collaborative environment to strengthen team connections.
Youll be measured by:
Join a collaborative team that supports Fortune 1000 clients with cutting-edge AI and DevOps solutions. Based in the Greater Toronto Area youll enjoy a hybrid work model that blends remote flexibility with in-person team and company meetings at our Toronto/Mississauga office (up to 4 times per month). Grow your career through mentorship industry-leading training and opportunities to lead high-impact projects.
We offer:
Greater Toronto Area (Hybrid with regular in-person meetings in Toronto/Mississauga) Full-Time Mid-Level (3-7 years experience)
Are you passionate about building strong client relationships and driving success through innovative solutions
iTmethods is hiring a Customer Success Manager to guide enterprise clients across our managed AI and DevOps platform. Youll partner with global organizations to unlock value in complex cloud environments collaborating with a diverse growth-oriented team.
The Opportunity
As a Customer Success Manager youll:
- Act as the strategic advisor and primary contact for enterprise clients.
- Drive onboarding renewals and expansions to ensure client success.
- Collaborate with Sales Engineering and Partner teams to deliver value.
This is a hybrid role based in the Greater Toronto Area combining the flexibility of remote work with regular in-person collaboration at our Toronto/Mississauga office. Youll attend team and company meetings in person approximately up to 4 times per month (e.g. monthly team syncs and quarterly all-hands meetings). Our office is conveniently located for GTA residents and we foster a collaborative environment to strengthen team connections.
Youll be measured by:
- Client retention satisfaction and platform engagement.
- Account growth and quality of strategic interactions (e.g. QBRs).
- 3-5 years in Customer Success or Account Management in SaaS DevOps or IT services (or equivalent experience).
- Proven ability to manage enterprise client relationships and drive business value.
- Strong communication and presentation skills with the ability to simplify technical concepts.
- Familiarity with Salesforce Jira Confluence and Excel/PowerPoint (preferred).
- Analytical adaptable and proactive with a passion for learning.
- Based in the Greater Toronto Area or willing to relocate with the ability to attend regular in-person meetings at our Toronto/Mississauga office.
- Experience with global clients especially in North America or Europe is a plus.
Join a collaborative team that supports Fortune 1000 clients with cutting-edge AI and DevOps solutions. Based in the Greater Toronto Area youll enjoy a hybrid work model that blends remote flexibility with in-person team and company meetings at our Toronto/Mississauga office (up to 4 times per month). Grow your career through mentorship industry-leading training and opportunities to lead high-impact projects.
We offer:
- A hybrid work environment with remote flexibility and regular in-person collaboration in Toronto/Mississauga.
- Competitive salary and performance-based bonuses.
- Access to certifications and continuous learning programs.
- Team hackathons knowledge-sharing sessions and in-person social events.
Required Experience:
Manager
Employment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
