Experienced Service BDC Agent
Experienced Service BDC Agent
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Job Description
Dutch Miller Kia of Charlotte is seeking an Experienced Service BDC Agent to join our team in Charlotte NC. As a Service BDC Agent you will be responsible for handling incoming service inquiries scheduling service appointments and providing exceptional customer service in a fast-paced environment. - Manage incoming service inquiries via phone email and online chat - Schedule service appointments and follow up with customers to confirm appointments - Provide excellent customer service by addressing customer inquiries and concerns in a timely manner - Maintain a positive and professional attitude when interacting with customers - Collaborate with service advisors and technicians to ensure efficient service scheduling - Previous experience in a customer service or call center role - Strong communication skills both verbal and written - Ability to multitask and prioritize in a fast-paced environment - Proficiency in computer systems and software applications - Knowledge of automotive services and repairs is a plus - Competitive compensation package - Health dental and vision insurance plans - 401(k) retirement savings plan - Paid time off and holiday pay - Career development opportunities within Dutch Miller Kia of Charlotte Dutch Miller Kia of Charlotte is a reputable automotive dealership that prioritizes customer satisfaction and employee development. Join our team to be a part of a dynamic and growing company dedicated to providing top-notch service to our customers.
Required Experience:
Senior IC
Employment Type
Full-Time
