Reception Agent - Part Time
Reception Agent - Part Time
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Job Description
First impressions are everything! As a Reception Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
WHAT YOU WILL BE DOING:
- Greet check-in respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Dealing with payments (credit cards and cash
- Communicate with guests by emails and on the phone
- Willing to work morning or afternoon shifts according to the needs of the business
- Enrol our guests to Accor Loyalty Membership
- Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through up-selling
- Service focused personality is essential; experience is an asset
- Dealing with guest complaints following Accor standards
- Great Communications with all departments
- Making sure all important information is passed to next shift and your colleagues
- Assure task list has been done
- Being proactive in sorting-out problems
- Working with Opera or a related system are a plus
- Fluency in English
Qualifications :
Your experience and skills include:
Previous experience ideal but not essential.
Service focused personality is essential
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Ability to cover day shifts where needed is essential.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
