IT Support Technician
IT Support Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Online applications must be received before 11:59pm on:
July 6 2025If a date is not listed above review the Applicant Instructions below for more details.
Available Title(s):
481C-YNCSNPS - IT Support Technician 1Business Title:
IT Support TechnicianEmployee Type:
ClassifiedPosition Details:
The Opportunity:
The Edward R. Murrow College of Communication at Washington State University (WSU) invites candidates to apply for our IT Support Technician.
You will provide essential technical support to faculty staff and students within the Edward R. Murrow College of Communication. You will be serving as the first point of contact for IT-related inquiries. In this position you will be responsible for independently diagnosing and resolving basic hardware software and peripheral issues. Key duties include maintaining and updating computers and related systems across staff faculty and instructional labs; assisting IT professionals in providing hardware and application support for day-to-day operations; supporting video and audio needs for meetings and classroom presentations; and performing routine maintenance and troubleshooting. You will also lead student employees on daily tasks and projects manage the IT Help Desk ticketing system and maintain the inventory tracking system for computing and software assets. Additional responsibilities include assisting with software review and acquisition processes to ensure effective and up-to-date IT operations throughout the college.
Additional Information:
This is a full-time (100% FTE) permanent position. This position is overtime eligible.
Monthly Salary: $3643 to $4865 Range 42 Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28.
In accordance with RCW 49.58.110 the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidates current experience education skills and abilities related to the position.
Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical dental life and disability insurance package for employees and dependents; retirement; deferred compensation optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation.
Required Qualifications:
High school diploma or GED and twelve (12) months of experience resolving customer issues OR equivalent education/experience.
Demonstrated knowledge of current computer hardware operating systems and software.
Demonstrated knowledge of system restore and recovery software.
Demonstrated knowledge of help desk ticketing systems.
Demonstrated experience with Adobe Products and Microsoft 365.
Preferred Qualifications:
Familiarity with providing remote support.
CompTIA A certification.
About the Edward R. Murrow College of Communication:
At the Edward R. Murrow College of Communication at Washington State University we honor the legacy of one of the most courageous and influential figures in broadcast journalism. Inspired by Murrows fearless pursuit of truth and his deep commitment to integrity our college fosters a culture of critical thinking ethical storytelling and social responsibility. With programs spanning journalism strategic communication and media innovation we prepare students to lead in a rapidly evolving media landscape. Our mission is rooted in Murrows enduring belief that communication can shape a more informed and just society.
Department Name:
IT Department
Location:
Pullman WA
Application Instructions:
Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.
1) Resume
2) Cover Letter
External candidates upload all documents in the Application Document section of your application.
Current WSU Employees (internal candidates) before starting your Workday application please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates upload all documents in the Resume/Cover Letter section of your application.
Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF if possible.
Reference contact information will be requested later in the recruitment process through Workday.
Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34 engages in law enforcement requires security clearance interacts with WSU students in a counseling or advising capacity has access to personal identifying and/or financial information unsupervised access to university buildings/property or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.
Time Type:
Full timePosition Term:
12 MonthWashington State University encourages all qualified candidates to apply including members of the military and veterans and persons with disabilities.
WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
WSU is committed to providing access and reasonable accommodation in its services programs activities education and employment for individuals with disabilities. To request disability accommodation in the application process contact Human Resource Services: (v) Washington State TDD Relay Service: Voice Callers: 1-; TDD Callers: 1- (f) or .
Notice of Non-Discrimination
In matters of admission employment housing or services or in the educational programs or activities it operates WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex race color national or ethnic origin physical disability mental disability sensory disability use of a trained service animal age religion creed genetic information marital status sexual orientation gender identity protected veteran status honorably discharged veteran member of the military or immigration or citizenship status except as authorized by federal or state law regulation or government contract.
Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX ADA/Section 504 and implementing regulations) as well as reports and complaints of discrimination and harassment can be made verbally or in writing to WSUs Compliance and Civil Rights the Department of Educations Office of Civil Rights or both.
More information resources and contact information are available here: Experience:
IC
Employment Type
Full-Time
Key Skills
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