Customer Success Executive Assistant
Customer Success Executive Assistant
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1 Vacancy
Job Description
Position: Customer Success & Executive Assistant
Working Hours: Mondays to Fridays; 8:00AM to 5:00PM EST
Salary Range: USD 1500- 1800 per month depending on experience
Location: Remote (preferred: South Africa)
About the Company:
The company is a mission-driven direct-to-consumer e-commerce brand redefining the comfort performance and responsibility of men s basics. They operate primarily in the U.S. market with a lean team based internationally and looking to expand the core team with someone who thrives in a fast-paced hands-on environment.
Seeking a versatile Customer Success & Executive Assistant to support both customers and the founder directly. This is a hybrid role that starts with customer service and expands into operations and executive support. The right candidate will be proactive self-sufficient and eager to grow with the company.
Responsibilities:
Phase 1 (First 2 3 Months):
- Respond to customer service inquiries via email (no calls or live chat at this stage)
- Use AI and help desk tools to resolve common issues quickly and escalate complex ones with context
- Work independently and troubleshoot problems without constant guidance
Phase 2 (Post-Onboarding):
- Expand into Amazon support chat
- Assist with tracking inbound inventory shipments and verifying warehouse receipts
- Double-check Shopify inventory and order data for accuracy
- Support daily ops tasks (e.g. order validation shipment follow-ups basic SOPs)
- Provide light executive assistant support to the founder (calendar reminders follow-ups research admin)
Ideal Candidate Profile:
- Critical thinker and proactive problem-solver
- Extremely detail-oriented and self-organized
- Communicates clearly with strong written English
- Comfortable working in a fully remote self-managed environment
- Comes prepared with potential solutions not just questions
Requirements:
- 2 5 years in customer success executive assistance operations or remote admin roles
- Excellent written English (grammar clarity and tone)
- Experience with tools like Gmail Google Sheets Shopify and (ideally) Amazon Seller Central
- Comfortable working full-time with overlap in Singapore or EU time zones
Preferred Locations:
- Top priority: South Africa (value experience timezone compatibility)
- Also open to: Singapore Europe and strong LatAm candidates with flexible hours
Why This Role Matters:
This role is central to our customer experience and daily operations. You ll be joining a lean results-driven team where your work directly impacts growth and customer happiness. Were looking for someone who wants to grow with us and evolve into a key operations and support team member.
Employment Type
Full Time
