Court Communications Clerk
Court Communications Clerk
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Job Description
Summary
King County District Court Profile
KCDC is the largest and most technologically advanced Court of Limited Jurisdiction in the State of Washington. It currently processes approximately 200000 matters per year with 25 elected judges and roughly 260 employees at 8 courthouse locations. The Court is a leader in many areas involving public safety and access to justice including the use of problem-solving courts jail-alternative programs technology- and judge-managed probation services. Fourteen cities contract with King County for court services provided byKCDC.
Position Summary
King County District Court is seeking a Communications Clerk who is an active learner good listener adaptive reliable and action oriented.The responsibilities of a Court Communications Clerk include providingcustomer servicethat typically involvesreceiving and handling callers inquiries and/or complaints and responding to informationrequests. Duties involve providing court participants and the public with available court information which includes referencing resources around basic programs services policies and/or procedures.
Court Communications Clerks must provide outstanding & equitable customer serviceduring stressful situations attention to detail thrive in a team environmentwith superb problem-solvingskills and be comfortable interacting with executive-level management and members of the public via telephone on a daily basis. We need Court Communications Clerks to be committed to continuous learning open to changewith a positive attitude and be able to succeed in a fast-pacedand a culturally diverseenvironment.Job Duties
- Answer telephones.
- Provide Court-specific information that requires limited interpretation of established policies procedures and other relevant sources to internal and/or external customers over the telephone or in writing.
- Research and problem solve to accurately and efficiently address callers inquiry. Determine validity correctness and completeness of information received. Maintain and/or retrieve information and compile data that may require information searches through files contracts records or computer files.
- Perform data entry and draft internal and external correspondence.
- Assist co-workers as assigned.
- Following procedures and keeping accurate case notes.
- Walk callers through court processes such as navigation of website e-filing appearing for zoom.
- Identify obstacles of callers making sure they receive all needed information that may not have been originally requested but may assist them and/or provide additional information that would help them in their interactions with the court.
- Perform other duties as assigned.
Experience Qualifications Knowledge Skills
- Effective customer service skills and techniques via telephone. Demonstrated experience practicing discretion patience etiquette professionalism.
- Strong professional oral and written communications skills.
- Ability to adhere to general office principles and practices.
- General computer knowledge and keyboarding skills including use of word processing and spreadsheet applications.
- Knowledge of proper English grammar usage and spelling.
- Interpersonal and human relations skills.
- Ability to exercise active Listening.
- Organizational and problem-solving skills.
- Experience and comfortability using computer applications such as Teams Microsoft Office and/or other applications.
- Acquiring knowledge of specialized terminology relevant to positions assignment.
- Experience taking initiative and adapting to changes in workload demand.
- Strong attention to detail and experience with accurate note taking.
- Ability to follow written and oral procedures.
Desired qualification:- Candidates with fluency in one or moreof the following languages are encouraged to apply: Amharic Chinese Farsi Korean Punjabi Russian Samoan Somali Spanish or Vietnamese.
Supplemental Information
- Selection process: Application materials will be screened for qualifications; the most competitive candidates will be invited for one or more panel interviews. Any employment offer will be contingent upon the results of a criminal background investigation and fingerprinting.
- Work schedule: Regular working a 40-hour workweek. Responsibilities occasionally may require additional working hours in order to meet deadlines. After hours on-call support is required.
- Physical Demands: While performing the duties of this job the employee is regularly required to sit talk or hear and use hands to finger handle or feel. The employee is occasionally required to stand walk reach with hands and arms stoop kneel crouch or crawl and move and/or lift up to 10 pounds. The vision abilities required to perform this position include close vision.
- Working Conditions: Work is typically performed in an office environment with a moderate amount of noise (computers printers light traffic). This role routinely uses standard office equipment.
- Who may apply: This recruitment is open to all qualified applicants and may be used to fill current and or/future Regular (full-time) term-limited temporary positions over the next six months.
- Work location:Thisis a hybrid position. In-person work is based at the King County Courthouse 516 3rd Ave Seattle Washington.
King County District Court is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.
For more information regarding this position or application process please contact:Marwan Alqaysi
Human Resource AnalystPlease include Court Communications Clerk within the subject line.
Employment Type
Full-Time
