Warranty Coordinator
Warranty Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
In April of 2023 Hirschbach became a Certified Veterans Business Enterprise (VBE) from the National Veteran-Owned Business Association (NaVOBA) as we are 51% owned operated and controlled by one or more U.S. military veterans.
Job Summary
The Warranty Coordinator plays a critical role in managing the full lifecycle of warranty claims for Hirschbachs fleet of heavy trucks and trailers. This position is responsible for submitting reviewing documenting and tracking warranty claims in compliance with manufacturer guidelines. Success in this role involves close collaboration with internal teams shops dealerships and manufacturers to resolve warranty issues and ensure accurate recordkeeping.
Duties & Responsibilities
- Oversee the complete warranty claim process from submission and documentation to credit reconciliation and follow-up.
- Review warranty claims for accuracy completeness and compliance with manufacturer requirements.
- Coordinate with shop locations and the Road Assist Team to collect necessary documentation and repair details.
- Communicate effectively with dealerships suppliers and OEMs to resolve claim inquiries and disputes.
- Maintain organized records including claim files credit memos payment checks and part information.
- Track claim status and proactively follow up to ensure timely processing and reimbursement.
- Provide guidance and training to shop and fleet personnel on warranty procedures.
- Perform additional duties and projects as assigned.
- High school diploma or equivalent required; post-secondary education or certifications in heavy truck/automotive technology preferred.
- Experience in warranty administration within the transportation or heavy-duty truck industry is a strong plus.
- Strong attention to detail and ability to analyze and interpret technical documentation.
- Excellent verbal and written communication skills with a customer-focused approach.
- Proficient in Microsoft Office Suite especially Excel is a plus.
- Capable of prioritizing tasks managing time efficiently and working independently in a fast-paced environment.
- Organized self-motivated and committed to continuous learning and professional development.
- Team-oriented with a proactive mindset and problem-solving attitude.
- Schedule: Monday - Friday (No weekends!)
- Bonus Opportunities: Performance-based incentives available.
- Paid Time Off: Start with 120 hours of PTO on day one!
- Remote Flexibility: Earn 160 Work from Home Hours after 1 year.
- Comprehensive benefits:
- Medical dental and vision coverage
- Company-paid life and disability insurance
- Optional supplemental insurance options
- Retirement Plan: 401(k) with company match
- Growth Opportunity: Be part of a company that values advancement from within.
EOE. Offer of employment in contingent upon successful completion or pre-employment drug screen and background check.
Required Experience:
Junior IC
Employment Type
Full-Time
