Help Desk Support Technician (Edustaff)
Help Desk Support Technician (Edustaff)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Qualifications:
- Strong interpersonal oral written & listening skills.
- Able to read write and speak English fluently and courteously; interact positively/appropriately with students employees and the public; handle special duties/situations as necessary.
- Valid drivers license and reliable transportation.
- Ability to: Manage multiple tasks understand dependencies between tasks and organize workload effectively.
- Prioritize work to meet expectations and deadlines.
- Provide informal training to end users and a professional level of support in difficult situations.
- Quick learner.
- Experience with Multimedia peripherals projection systems/document cameras preferred.
- Demonstrated critical thinking/problem solving ability.
- Willingness to continue technical skill development.
- High personal work ethic and dedication to excellence in performance of duties.
- Able to work well in a team environment.
- Two years previous experience in customer support computer operations or related area.
- Associates Degree in computer-related field desired.
- Bachelors Degree preferred.
- Experience with PC and iOS Operating systems and applications.
- Desktop support maintenance and troubleshooting Cloud Technologies.
- Certification: CompTIA A; CompTIA Network preferred.
Description:
- Create a positive customer support experience with professional attitude.
- Provide technology support to end-users in a centralized desk environment and on-site at school facilities.
- Provide telephone support electronic requests assist users.
- Open track and close trouble tickets.
- Track/document issues and resolutions.
- Troubleshoot configure install and maintain a variety of software applications.
- Configure computer systems diagnose hardware/software faults and solve technical problems.
- Support and troubleshoot: basic connectivity and peripheral equipment; basic phone issues and typical office and audio-visual equipment (elmo projectors and sound system).
- Replace electronic components as needed.
- Provide support/training for district systems and applications.
- Create system application and process documentation.
- Contribute to the development maintenance and enforcement of standards processes and procedures.
- Work within established standards and guidelines with minimal supervision.
- Demonstrate proactive and accountable attitude and promote end-user satisfaction.
- Provide occasional on call service during nights weekends or special events as required.
- Acquire and maintain current knowledge of relevant products (software and hardware) and support policies.
- Perform diagnostic tests to resolve problems.
- Other duties as assigned by supervisor.
- Lift equipment up to 50 lbs.
Method
Required Experience:
IC
Employment Type
Full-Time
