Returns Manager- Car Rental Dublin Airport
Returns Manager- Car Rental Dublin Airport
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Returns Manager Dublin Airport Car Rental
Full-Time Permanent
Teamworx are recruiting for an experienced Returns Manager to join their clients busy team at Dublin Airport. This is a permanent full-time position requiring full flexibility across a 7-day roster. Reporting to the Airport Operations Manager you ll play a vital role in overseeing the vehicle returns process leading a high-performing team and ensuring an exceptional customer experience at every stage.
This role is perfect for someone who thrives in a fast-paced environment can juggle multiple priorities with ease and leads by example. You ll bring strong people management skills operational awareness and a hands-on attitude to streamline return operations while maintaining high service standards.
What s on Offer
- Competitive salary & performance based bonus.
- Company car
- 29 days annual leave (including bank holidays) increasing with service
- Pension scheme with employer contribution
- Medical refund scheme
- Enhanced maternity and paternity benefits
- Employee assistance programme
- Life assurance
- Access to employee perks and discount platforms
- Bike-to-Work scheme
- Ongoing training and development with real opportunities for career growth
Key Responsibilities
- Manage and oversee all aspects of the vehicle return process ensuring it runs smoothly efficiently and in line with company procedures.
- Deliver an outstanding customer experience at every interaction handling feedback and resolving issues professionally and effectively.
- Lead train support and develop a team of return agents setting clear expectations and continuously coaching for performance improvement.
- Use metrics and KPIs to monitor team output identify process gaps and implement solutions to improve efficiency cost and customer satisfaction.
- Ensure vehicle checks documentation and damage reporting are carried out to a high standard and all reporting is accurate and transparent.
- Work collaboratively with valet and fleet teams to manage vehicle flow space utilisation and timely processing of returns.
- Oversee daily and weekly staff rosters for both terminal and off-site locations ensuring adequate coverage during peak and off-peak periods.
- Support operational readiness across return sites and proactively manage resource planning based on forecasted return volumes.
- Ensure compliance with all company policies procedures and health & safety standards.
- Perform additional tasks or project work as required by the business.
Skills & Experience Required
- Minimum 2 years experience in a management or supervisory role ideally in car rental transport logistics or a similar operational setting.
- Proven leadership skills with the ability to motivate teams and manage performance.
- Excellent communication problem-solving and conflict resolution skills.
- Highly organised with strong attention to detail and the ability to multitask in a high-volume environment.
- Confident using Microsoft Excel and other business systems.
- A proactive hands-on approach with a strong can-do attitude.
- Full clean driving licence is essential.
If you re a motivated customer-focused leader looking for your next challenge in a fast-paced operational role we d love to hear from you.
Car Rental experience Proficient in Microsoft Office Suite Rates knowledge and working with local councils would be advantageous. Attention to detail and strong numeracy Experience managing budgets and vendor relationships
Education
3rd Level
Employment Type
Full Time
