Technical Support Front Line Advisor (Arabic Account)
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Job Description
Handle inbound customer queries related to technical issues
Provide clear and effective solutions using internal tools and guidelines
Escalate unresolved issues to relevant departments
Maintain detailed logs of customer interactions
Meet performance and quality targets set by the company
Deliver support through phone email or chat based on customer needs
Requirements
Must be a university graduate (students are not eligible)
Arabic fluency is required
A2 English level or above
Ready to work from the company s office in Smart Village
No prior experience required (fresh grads are welcome)
Willing to work rotational shifts (latest shift ends at 9 PM for females and 3 AM for males)
Able to work on rotational days off
Benefits
Monthly basic salary: EGP 5000
KPI bonus: EGP 1255.06 (gross)
Paid training included
Full medical insurance
Social insurance coverage
Daily transportation provided
Annual salary increase
Annual performance-based bonus
Employment Type
Full Time
