Director of Spa and Wellness
Director of Spa and Wellness
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Job Description
For guests seeking rejuvenation inspiration and personalized attention Fairmont Hotels & Resorts offers a wide selection of luxurious Spa and Wellness experiences. Your leadership and passion as Director Spa & Wellness will foster an engaged team of Spa professionals whose exceptional service and skills are turning moments into memories for our guests.
Responsibilities
Reporting to the Director of Rooms responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional friendly and engaging service
- Provide coaching and mentoring to Leaders and Colleagues alike and create an environment that allows Leaders & Colleagues to exceed guest expectations and provide a path for career development with Fairmont Hotels and Resorts
- Direct and lead the day to day Spa operation ensuring all standards are followed
- Develop hotel wide wellness initiatives that target both group and transient segments
- Understanding of spa industry trends pricing strategies and financial management.
- Develop the Fairmont Austin Wellness membership program
- Prepare annual budgets for all departments within the Spa; ensuring productivity and expense controls are followed to maximize revenue opportunities
- Ensures brand (inc. Loyalty & LQA) Forbes Travel Guide and service standards are in place maintained embraced audited improved upon and celebrated.
- Active participant and leader for all Spa/Wellness Capital & Renovation projects.
- Promote and sell customized Spa programs to conference groups and individuals to drive revenue
- Work with Hotel Sales and Marketing departments on revenue optimization and marketing
- Maintain thorough knowledge of competitors including location product offering pricing promotion and sales techniques
- Drives retail product sales through demos vendors and staff commission reports
- Create and lead the implementation of 12-month marketing plan
- Submit monthly report requirements; including business reports and treatment audits
- Ensure team members are familiar with all areas of the Spa operation including product knowledge and retail sales
- Assist in the recruitment development and training of all leaders and support staff
- Balance operational administrative and Colleague needs
- Follow departmental policies and procedures
- Follow all safety and sanitation policies
- Other duties as assigned
Physical Demands
- This position requires both sitting and standing throughout the day.
Fairmont Austin is proud to be an Equal Opportunity Employer EOE/M/F/V/D.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Qualifications :
Qualifications
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Previous leadership experience within the Spa/Wellness field required
- University/College degree in a related discipline required
- Computer literate in Microsoft Window applications required
- Experience in the Hotel industry an asset
- Experience and certification in one of the Spa disciplines of fitness or therapy preferred
- Excellent communication and organizational skills
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs remaining calm and courteous at all times
Additional Information :
Your team and working environment:
A team of Heartists that are committed to working together supporting each other and providing the best guest experience Feel Valued Feel Sparked We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
