Retention Specialist
Retention Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
As the Retention Specialist at Vuori youll support the execution of email and SMS strategies that build meaningful customer relationships and drive retention. Youll collaborate with all areas of Marketing Retail Technology International Merch Planning and external partners to deliver cohesive on-brand and performance-driven communications across owned channels. This role is a strong foundation for future growth in CRM digital marketing or eCommerce offering hands-on experience in high-impact programs at a fast-growing brand.
The ideal candidate is passionate about Retention Marketing thrives in a fast-paced environment and brings a detail-oriented data-informed mindset to every project. Youre eager to learn take initiative and contribute to a collaborative customer-first culture.
What youll get to do:
- Serve as a key member of the retention team supporting the execution of email and SMS campaigns that drive customer engagement and retention
- Execute lifecycle marketing tests (e.g. A/B testing segmentation strategies) to improve campaign performance and deepen customer relationships
- Collaborate cross-functionally with creative copy site merchandising and acquisition to ensure brand consistency and alignment across channels
- Assist in QA testing and deployment of campaigns within ESP and SMS platforms
- Track and analyze performance metrics providing regular reporting and insights to inform ongoing strategy
- Coordinate campaign assets and timelines in partnership with the creative/copy team and project management
- Support cross-functional marketing initiatives to ensure timely and accurate execution of retention tactics
- Maintain clear communication with stakeholders to ensure seamless delivery of projects
- Build and schedule email campaigns within ESP
- Partner with the creative team on copy asset coordination and layout direction
- Pull post-send performance reports to identify trends and insights
- Manage day-to-day tasks and team workflows using project management tools like Asana to ensure timely organized execution.
- Assist with Retention marketing tests reporting and initiatives as needed
- Draft and deploy SMS campaigns aligned with calendar and brand tone
- Monitor performance metrics and support optimization strategies
Qualifications :
Who you are:
- 12 years of experience in retention CRM or email/SMS marketing ideally within eCommerce or retail
- Working knowledge of Klaviyo (or similar ESP) and SMS platforms
- Experience using project management tools such as Asana to track tasks and collaborate across teams
- Strong attention to detail and time management skills
- High-level understanding of analytics and reporting
- Excellent written communication and proofreading ability
- Comfortable working in a fast-paced environment with shifting priorities
- Familiarity with Shopify or similar CMS platforms a plus
Additional Information :
Our investment in you:
At Vuori were proud to offer the following to our employees:
- Health Insurance
- Savings and Retirement Plan
- Employee Assistance Program
- Generous Vuori Discount & Industry Perks
- Paid Time Off
- Wellness & Fitness benefits
The salary range for this role is $69000 per year - $77000 per year.
Vuori is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
