Business Systems Analyst - Support Tools
Business Systems Analyst - Support Tools
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Job Description
Join the team redefining how the world experiences design.
Hey gday mabuhay kia ora hallo vtejte!
Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.
Where and how you can work
Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane Perth and Adelaide. But you have choice in where and how you work we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.
What youd be doing in this role
As Canva scales change continues to be part of our DNA. But we like to think thats all part of the fun. This will give you a flavour of the type of things youll be working on when you start but this will likely evolve.
At the moment this role is focused on:
Translating real business problems into smart technical SaaS solutions
Configuring and customising third-party customer support tools to suit Canvas evolving needs
Leading projects from ideation through to launch owning systems and their lifecycle
Building automation to streamline processes and improve efficiency
Partnering with internal support teams and vendors to drive improvements
Monitoring system performance and proactively resolving issues
Youre probably a match if:
You have 35 years of experience working with customer support or CX platforms
Youre confident with SaaS tools configuring integrating and improving them
You bring a problem-solving mindset and attention to detail
You can translate technical concepts into clear friendly language
Youve worked with vendors and managed external relationships
Bonus if youve used Zendesk but not essential
About the team
The User Voice Systems team is a small but mighty crew powering the technology behind Canvas world-class customer support. Were passionate about helping users get the help they need quickly and simply. Youll have a chance to deeply shape how millions of users experience support at Canva.
Whats in it for you
Achieving our crazy big goals motivates us to work hard and we do but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.
Heres a taste of whats on offer:
Equity packages we want our success to be yours too
Inclusive parental leave policy that supports all parents & carers
An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more
Flexible leave options that empower you to be a force for good take time to recharge and support you personally
Check out for more info.
Other stuff to know
We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above we still want to hear from you!
Please note that interviews are conducted virtually.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
