Sr. Technical Field Representative
Sr. Technical Field Representative
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Job Description
Title: Sr. Technical Field Representative
State Role Title: Quality Assurance Analyst
Hiring Range: 88001 - 112641
Pay Band: UG
Agency: Virginia Lottery
Location:Virginia Lottery
Agency Website:
Recruitment Type: Agency Employee Only - A
Job Duties
For more than 34 years the Virginia Lottery has been building an amazing organization committed to growth and giving back - and having fun while doing it. Operating entirely on revenue from game sales rather than tax dollars the Virginia Lottery generates more than $2.0 million per day for Virginias K-12 public schools. The Virginia Lottery also licenses and regulates casino gaming and mobile sports betting.
The Virginia Lottery an independent state agency is currently seeking a Senior Technical Field Representative to join its Gaming Compliance Department.
This is an internal only posting for the Virginia Lottery.
The Sr. Technical Field Representative will:
This position is responsible for conducting in-depth technical investigations of incidents and complaints related to slot machines and related equipment that include but are not limited to software/hardware and patron complaints as well as technical investigations on alleged cheating incidents involving electronic equipment and furnish reports as requested. They will also serve as liaison between IGT (Central Monitoring Control System) the Casinos Gaming Laboratories International (GLI) and other approved third-party testing labs.
Technical Field Representatives are also responsible for the evaluation of slot machine configurable options and selected payout percentages for all approved models developing strong working relationships and in-depth knowledge of various properties individuals and manufactures within the commonwealth and evaluating associated equipment software slot machines and progressive equipment at licensed properties for compliance with Gaming Regulations Standard and Statutes. Performs other related duties as required.
Senior Technical Field Representatives are responsible for mentoring and providing oversight for the Technical Field Representatives.
Minimum Qualifications
Bachelors Degree from an accredited 4-year college or university in Computer Science Information Systems or related field required. Experience in start-up operations and developing and implementing formalized procedures is required. Minimum of 4 years of Gaming Industry technical experience to include knowledge of industry standard protocols gaming central systems casino operations and gaming regulations preferred. At least two years of extensive lead or senior experience in progressively technical responsible position.
Considerable technical experience in inspections of gaming devices.
Demonstrated ability to lead and direct the work of professionals and paraprofessionals.
Knowledge of casino operations.
Knowledge of gaming regulations and internal controls.
Must be able to effectively analyze investigate resolve and recommend action for improvements and resolution.
Excellent communication (oral and written) skills.
Acute interpersonal skills.
Ability to build effective working relationships with diverse groups of people and officials.
Proficient in desktop applications such as but not limited to Microsoft Word Excel and PowerPoint and audit software.
Ability to clearly communicate verbally and in writing prepare management reports and make logical and sound decisions in critical complex and changing situations.
Ability to develop and document procedures to create an efficient and effective workflow.
Demonstrated ability to effectively handle multiple priorities and /or competing tasks and responsibilities.
Excellent problem solving and conflict resolution proficiencies.
Ability to maintain the utmost integrity persuasiveness and diplomacy in discussing controversial subject matter.
Demonstrated ability to effectively deal with pressure and recover quickly from setbacks.
Additional Considerations
Experience in Gaming Industry technical experience to include knowledge of industry standard protocols gaming central systems casino operations and gaming regulations preferred.
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
The selected candidate will be required to complete a background investigation and possess a valid Drivers License. Minimal travel will be required.
The Virginia Lottery is an independent state agency and as such all positions are exempt from the Virginia Personnel Act as well as most Executive Branch human resources policies. The Virginia Lottery is a fun place to work and values diversity in the workforce. We offer a competitive salary and excellent benefits. The Virginia Lottery is an Equal Opportunity Employer. Only online applications completed in their entirety will be accepted for this position. The Virginia Lottery will provide if requested reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. If any assistance is needed when applying online please contact the Virginia Lotterys Human Resources Department at . Applications will be accepted until a suitable pool of candidates is received. After 5 business days this position may be closed at any time.
Contact Information
Name: Human Resources
Phone:
Email: N/A
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Required Experience:
Senior IC
Employment Type
Full-Time
