Customer Support Specialist (Fully Remote)
Customer Support Specialist (Fully Remote)
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Job Description
Job description
The Original Bitcoin Exchange
Inspired by Bitcoins vision of financial freedom we are committed to empowering individuals to transact and connect seamlessly across the globe. From the early days of the Bitcoin revolution our mission has been to champion freedom through innovative reliable and accessible technologyensuring that everyone everywhere has the tools to participate in a truly open and borderless world.
We are driven by a relentless pursuit of innovation and financial empowerment. By prioritizing education and delivering a cutting-edge platform we enable users to seamlessly buy hold and trade digital assets with confidence. As the digital asset landscape rapidly evolves we stay aheadoffering state-of-the-art trading services that empower both individuals and global liquidity providers. Our forward-thinking agile approach ensures that financial freedom is not just a vision but a reality for all.
Our team composed of visionary individuals with practical expertise focuses on crafting solutions to the markets toughest challenges. Despite our global presence and impact we maintain a small technology-focused core fostering a culture of collaboration and innovation.
We value integrity and autonomy empowering our team to contribute from concept to launch. Driven by a passion for lifelong learning and a commitment to advancing freedom we prioritize high-caliber products and services with a proven track record of innovation that draws on the dexterity of our teams.
Why Join Us
Innovation
At Bitfinex we merge technology and skill to create an environment where your involvement isnt just appreciatedits pioneering the future and pushing boundaries in finance. Our culture values bold creativity a passion for technology and a deep belief in Financial Freedom.
Flexibility & Global Reach
We believe in trust autonomy and resultsour team operates remotely ensuring you work from anywhere while collaborating with some of the best talents across the world. We thrive on innovation autonomy and breaking new ground.
Fast-Paced & Impactful
Much like the crypto industry itself our projects move fast break new ground and make an impact. Your contributions reach our global audience shaping the narrative of a decentralized future.
A Team that Thrives on Collaboration
We blend seasoned experts with fresh creative minds ensuring constant innovation mentorship and a dynamic work environment that keeps you at the forefront of achieving your goals. We see integrity and standing up for what is right as the most important qualities.
Grow with the Best
At Bitfinex were committed to continuous learningwhether through technological advancements creative workshops or mentorship from leading professionals in the industry.
If youre excited about partaking in shaping the narrative of decentralized finance youll feel right at home
Were looking for: Customer Support Specialist
The Role:
Were currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven and with the experience and capacity to contribute to our vision.
Your Day-to-Day:
Effectively handles inquiries and requests from corporate and professional traders
Continuously upgrade skill sets
Lead by example to demonstrate full ownership of outstanding customer service
Contribute to the positive customer support culture through active participation and support of the Bitfinex vision initiatives and objectives
Cross-team interactions
What You Bring to the Table:
You must be able to work independently with minimum supervision flexible as to working arrangements and hours and confident in making decisions in accordance with Bitfinexs practice.
Experience and a deep interest in working with Finance Mathematics or Statistics
Good understanding of trading and derivatives markets
Strong analytical ability
Experience in customer relations ability to handle requests and inquiries is essential
Excellent communication skills in English
Passionate about cryptocurrency and blockchain world
Detail-oriented
Security and privacy focus
Familiar with Office Suites (especially Excel)
What We Offer:
Flexible Work & Remote-Friendly Culture
Mentorship & Growth
Competitive Pay
Career Development Opportunities
Supportive Team Environment
Learning & Knowledge Sharing
Team-Building Activities
Social activities (online & in-person)
Ready to join us in bringing Financial Freedom to all
If youre a visionary who thrives at the intersection of technology knowledge and innovation we want to hear from you!
Important Disclaimer:
All tasks assessments or tests related to the hiring process at Bitfinex will only be shared directly with candidates as they progress through the relevant stages. These will only come from an official Bitfinex email address in the format:
If you receive an email or any notification requesting that you click on any links or complete hiring-related tasks please verify that it is coming from the correct and authorised source before proceeding.
Equal Opportunity Statement:
Bitfinex is committed to providing equal opportunities to all personnel and applicants. We firmly condemn and prohibit any form of direct or indirect discrimination or harassment based on race color religion age sex national origin disability status genetics sexual orientation gender identity or expression or any other legally protected characteristic.
This commitment applies at every stage of the employment relationship including recruiting hiring placement promotion terminations transfers and leaves of absence.
All done!
Your application has been successfully submitted!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
