Community Safety Officer
Community Safety Officer
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Job Description
Community Safety Officer
About the role
This is a hands-on community-based role where no two days are the same. As member of the Neighbourhood Housing Team it is how you work with people that matters. Focusing on delivery of tenancy enforcement focusing on managing cases of anti-social behaviour playing a key role in supporting Neighbourhood Housing Officers promoting early intervention and ensuring a consistent and high quality services for our residents. Building and maintaining strong partnerships with external agencies including the Police and Social Services while managing individual case with care and professionalism. We want you to care about where you work and make a difference for these residents and communities.
What youll need to be successful:
- Confidence working with people in challenging situations youll build long-term relationships with residents manage sensitive conversations support vulnerable tenants and take enforcement action where needed. Youll also represent us in multi-agency meetings so being calm credible and professional matters.
- Experience of delivering a technical service and using legislation Youll need to be able to demonstrate a knowledge of anti-social behaviour law legislation consumer standards and the RESPECT Charter for ASB or a similar technical field with experience of working in a housing related field or equivalent with a working knowledge of anti-social behaviour or conflict management is essential to this post
- Proven ability to conduct visits and carry out interviews Youll lead visits and interviews and need to be able to appropriately challenge and deal with difficult conversations. Following up with full written records of interviews and investigations so experience in good case management is important.
- Experience of building positive and trusted relationships Youll need excellent communications skills with the ability to adapt your style to different situations. A calm and composed approach under pressure is essential as is the ability to convey clear concise and clear message even in challenging circumstances.
- A full UK driving licence and access to a vehicle this is a patch-based role covering around 500 homes where visibility matters. Youll be out meeting residents inspecting homes and estates and taking proactive steps to improve neighbourhoods.
To find out more about the role and requirements please view the Role Profile.
Our offer to you
Salary:34369.00 per year
Working Hours:37 hours per week
Contract Type: 1Permanent role. Existing CHL employees are welcome to apply as a secondment opportunity but please discuss this with your manager before applying.
Base:Hybrid working - working from office home site and in the community as needed. This role requires you to typically work from the office at least 1-2 day/s per week.
Your base will be:
- North East our main office in Chy Trevail Bodmin PL31 2FR. T
Our North-East area covers from central towns of Bodmin to the seaside at Bude from Launceston and over to picturesque Padstow Camelford and Wadebridge. The patch area for this role is Bodmin and Launceston.
What youll get from us in return is:
- A challenge like no other Cornwall is unique and so are we!
- A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases) Local Government Pension Scheme 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years continuous service) with the option to buy more family friendly policies and our flexible approach to work
- A senior management team who will listen and support you and encourage your ideas and creative thinking
- Investment and support in your continuous learning and development
- Access to discounts on entertainment shops wellbeing and travel through our on-line portal
- And a chance to really make your mark
Safeguarding
We are committed to safeguarding the welfare of all our service users clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.
To apply
The planned closing date for applications is Sunday 29 Jun 2025(midnight). However we reserve the right to close the vacancy early if sufficient applications are received. So we recommend that you please submit your application early.
formal interview.
Interviews are planned for Monday 7 July 2025 at our main offices in Chy Trevail Bodmin.
We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role. We will also work with you to put in place reasonable adjustments when possible.
Contact us
If youd like to have a discussion about the role please feel free to contact us ator
Thank you for your interest in supporting our important work at Cornwall Housing delivering safe homes in strong communities for one and all!
Recruitment Agencies we are not currently seeking agency support with this vacancy thank you. Please view our information for recruitment agencies here: Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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