Technical Support Specialist
Technical Support Specialist
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USD 50000 - 65000
1 Vacancy
Job Description
General Responsibility: The Technical Support Specialist is responsible for providing technical support and troubleshooting assistance to Surgere customers and Interius users in a timely and professional manner. The Technical Support Specialist will help resolve a wide range of technology-related issues including hardware and software problems network connectivity & user account management.
Technical Support Specialist Job Duties:
- Provide technical support and troubleshooting assistance to resolve a range of technology-related issues including both hardware & software network connectivity & user account management.
- Respond to and resolve tickets within the Fresh Service system in a timely manner.
- Escalate complex issues to the appropriate Surgere personnel or teams ensuring prompt resolution
- Identify and Document standard processes within the Customer Care Department
- Collaborate with Customer Care team to identify recurring issues and suggest process improvements.
- Conduct research and analysis into high level issues involving Surgere software and hardware systems.
- Provide sandboxing and on-site troubleshooting of hardware.
- Assist with program set-ups and integrations
- Make 100% of Surgere customers Raving Fans
Knowledge Skills and Abilities:
- Proven experience in a help desk or technical support role
- Strong knowledge of hardware software operating systems & networking fundamentals.
- Demonstrated excellent verbal written and interpersonal communication skills are required
- Excellent customer service skills are required
- Willingness and ability to learn and navigate new technologies and software applications
- Demonstrated excellent attention to detail and organizational skills required
- Demonstrated ability to work as part of a team
- Must be self-motivated and able to adapt to a rapidly changing environment
Core Competencies
- Values. Demonstrates in word and action Surgeres core values of caring trust sense of urgency responsibility passion and persistent discovery in all matters at all times.
- Relationships. Builds authentic relationships in the service of enhancing individual and team performance to support Surgeres work.
- Communication. Listens and expresses self effectively and in a manner that reflects a true understanding of the needs of the audience.
- Quality Results. Demonstrates and fosters a strong commitment to achieving goals in a manner that provides quality experiences.
- Change Capacity. Leads self and others through change by navigating ambiguity appropriately and adapting well to new situations obstacles and opportunities.
- Emotional Maturity. Demonstrates effective interpersonal skills.
- Self-Development. Is dedicated to the improvement of own capabilities and demonstrates this through the continual expansion of knowledge and skills.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
