IT Support Administrator
IT Support Administrator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Looking for a new opportunity where you can make a difference and grow your career at the same time
Look no further...
Were Sonoran Desert Institute and we are seeking an experienced IT Support Administrator to join our dynamic team.
Our story:
Sonoran Desert Institute (SDI) has been changing lives since 2000. As a DEAC accredited school our mission is to provide students with current industry-driven quality education delivered through online distance education and practical applications. SDI is an employee-owned company creating a culture with an ownership mentality at the foundation. We believe in rewarding our employees through the success of the institution. Were proud to be recognized by the Great Place to Work Institute as a Great Place to Work for both 2023 and 2024 and were just getting started. Come be a part of our dynamic organization where you will have the ability to impact the lives of others as they pursue their educational journey with us.
What you will be doing:
The Information Technology Support Administrator serves as a key member of the technology team under the
Operations Department. In this role the Information Technology Support Administrator maintains high quality technology support services and effective day-to-day operations support in all areas of IT. The Information Technology Support Administrator develops and maintains good customer relationships while providing advanced technical support for the institutions technology support initiatives.
- Maintains and assures accessibility of client hardware software and technology equipment to support uninterrupted business operations
- Maintains centralized systems servers and databases to provide uninterrupted services for all office facilities departments remote support IT service management system email services and enterprise level information systems
- Develops strategies tactics processes and support structures required to provide high-quality IT services
- Assists departments with employee hardware software support and coordination of upgrades advises them about alternatives to meet their computing needs and assists them in fulfilment of associated service requests
- Assists in the development of implementation strategies for new tools methodologies and leads the evaluation and testing of such tools and methodologies
- Provides updates on end user incidents service request and interruptions in service
- Contributes to the development of new and existing IT policies and procedures by serving as a key member of the Operations team
- Develops an in-depth knowledge and understanding of the enterprise information systems software and services supporting the institutions IT support efforts and initiatives
- Implements configures and administers software and services and coordinates support efforts with team members and students
- Maintains effective relationships with key business stakeholders end users and third-party service providers
- Acts as primary point of contact for IT support services for student helpdesk issues
- Contributes to the design of IT support services for new development and system implementations
- Models and promotes professional behavior coordinates staff and activities
What we offer:
- Highly competitive compensation
- Award winning culture
- Employee Stock Ownership Plan (ESOP)
- Comprehensive benefits package with 100% company-paid medical option for employee
- 401(k) with generous company match
- Employee Assistance Program (EAP)
- Pet Insurance
- Company-paid Life insurance
- Paid Time Off (Vacation Sick and Volunteer time off!)
- 14 Paid holidays
- Referral program
- Education Tuition Benefit program
- Career development opportunities with a growing company
- And perhaps most importantly a team who is dedicated to your success!
What we are looking for:
- Associates degree required; Bachelors degree preferred
- Certificates in Azure Administrator Fundamentals Microsoft 365 Certified: Fundamentals preferred
- One year or more providing organizational IT support services required
- Two years or more working with Microsoft products and services required
- One year or more in identity management and access controls required
- Experience and the ability to operate perform troubleshooting and understand enterprise level information systems required
- One year or more working and supporting users in a higher education institution strongly preferred
- One year or more supporting Anthology education software suite and/or related products.
- Prior experience working in and configuring an ITSM system to provide IT Support Services
Sonoran Desert Institute is an Equal Opportunity Employer. It recruits and hires without regard to race color creed religion sex national origin age veteran or disability status sexual orientation gender expression or any factors prohibited by law and affirms in policy and practice to support equal opportunity in accordance with all applicable federal state and local laws.
*Preference given to candidates currently residing or planning to reside in the Greater Phoenix Metropolitan Area AZ upon hire. Unless specifically agreed upon SDI does not provide relocation assistance
**Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
***All benefits not available immediately upon hire. Some eligibility requirements may need to be met to be eligible for some benefits based on company policy.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
