Program Manager
Program Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Highlights:
- This is a high-visibility role supporting a mission-critical program for a premier federal law enforcement agency. Youll be joining a company known for its strong culture smart people and commitment to innovation and excellence in federal IT services.
- Our team is made up of talented mission-driven professionals who collaborate across time zones and disciplines to keep services running smoothly 24/7. We foster a supportive inclusive environment where performance is recognized and professional development is encouraged.
- The Program Manager role oversees a large multi-site service desk operation offering the opportunity to shape strategy drive performance and lead a dedicated team. The position offers the rare combination of operational leadership direct customer engagement and real mission impact.
- The Program Manager will play a critical role in ensuring timely efficient support to thousands of users in a high-security environment. Your leadership will directly contribute to the operational readiness and effectiveness of federal law enforcement operations
- The selected candidate will strengthen their expertise in IT service management federal contract execution and customer engagement at the enterprise level. They will also gain deep experience in managing geographically dispersed teams and operating in a high-stakes mission-first environment.
Typical Day:
The candidate will lead the day-to-day operations for a 50-person service desk team from a location in downtown Washington DC.
Tasks:
- Facilitate communications between company personnel and the customer and submit required meetings and documents as required.
- Ensure invoices are submitted within 15 days after the end of the previous month.
- Provide regular operational data to include monthly staffing reports and updates through the period of performance.
- Provide management information on key statistics to include Service Level Agreement (SLA) metrics as well as customer feedback.
- Schedule appropriate personnel to meet customer needs.
- Provide reach-back ability to supply additional personnel/knowledge/expertise to the customer
- Provide accurate and timely notifications of personnels leave and attendance (vacations arriving late leaving early or calling out sick).
Required Qualifications:
- Bachelors degree or comparative working experience
- 10 years of experience in Information Technology
- 5 years experience in a management position
Desired Qualifications:
- Program manager experience leading a service desk program that provides IT support
- Program manager experience with Federal government defense or law enforcement agencies
- Experience with VIP IT support
- Experience leading and managing teams in multiple geographic locations
- Experience leading and managing teams in remote roles
Position Type Shift Information:
- Day Shift
US Citizenship: US citizenship required
Clearance: Current Top Secret Clearance with SCI Eligibility
Location: J. Edgar Hoover Building 935 Pennsylvania Avenue NW Washington DC 20535-0001
Ideal Innovations Inc. is an Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or veteran status.
Ideal Innovations Inc. is a VEVRAA Federal Contractor.
Required Experience:
Manager
Employment Type
Full-Time
