Receptionist
Receptionist
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Job Description
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COMPANY OVERVIEW
At Carlton we are dedicated to enriching the lives of older adults by offering personalized care and fostering a warm and supportive environment. We know it takes a special group of individuals to help our residents live their lives to the fullest surrounded by love kindness and care. We believe happy employees ensure happy residents. With attractive benefits hands-on training and opportunities for career advancement we take great pride in recruiting people who embrace and embody our unique culture of caring.
Join our exceptional team at Carlton Senior Living!
- Raises twice a year
- Anniversary Bonus
- Immediate Pay
- Fitness/Education Reimbursement
- Complementary employee meals
- Opportunity for additional pay increases (referrals mentors etc)
- Holiday pay
- Sick/Vacation Time
- Medical Dental Vision and more!
SUMMARY
To perform this jobsuccessfully an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge skill and/or ability required. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essentialfunctions.
Provides front desk support in the addition to answering telephones the person in this position often givesthe first impression of the community to the public and to families and is theprimary liaison between residents their families and the community staff sowe refer to the position as Director of First Impressions.
Skills required to perform the duties of our Receptionist successfully:
- Welcomes visitors family members clients orcustomers and directs them to the proper destination. Obtains initialmarketing information.
- Provide an exemplary first impression toresidents family members associates and customers while providing theseindividuals with the correct information direction and/or resources.
- Answer all inquiries in a professional clearcourteous and energetic manner.
- Perform duties thoroughly and timely whilemaintaining a high level of customer service (duties may include but are notlimited to answering and directing phone calls monitoring resident emergencycall lights reminding residents of upcoming activities or appointments organizingand maintaining resident records supporting the sales and marketing team;etc).
- Act as a resource about events and programsbeing conducted within the community and arrange for lunch or dinner guests aswell as guests of residents who may be staying in the community.
- Acts as a resource and problem solver forcurrent residents guests family and staff. In this capacity a high level ofcustomer satisfaction skills is important.
- Answer telephone calls and direct calls. Takeaccurate messages.
- Read and route incoming mail. Locate and attachappropriate files to correspondence to be answered by the employer.
- Arrange for required maintenance assistance.
- Organize and maintain resident filescorrespondence and other records.
- Under direction from the Associate Director/ExecutiveAssistant or Executive Director coordinates with the Activities Team aboutevents taking place within the community and supports the Marketing team byhelping with promotions residents communications and assembly of any printedinformation.
- Stays apprised of upcoming events programs orcelebrations to inform and encourage residents and visitors to attend orparticipate. Can make reservations and arrangements as necessary.
- Maintains the Front Desk area in a neat andorderly fashion.
- Dress appropriately per company standards forprofessional front desk presentation.
- Monitors emergency call lights and alarms andresponds appropriately.
- Follow company protocol in response toresident-related health and safety issues.
- Have an appreciation and understanding of thesenior population.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to sit stand walk use hands to finger handle or feel; and talk or hear.
Specific vision abilities required by this job include close vision distance vision color vision peripheral vision and ability to adjust focus.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate.
Other requirements of our Receptionist include:
- Passing a DOJ background clearance receiving a health screening and obtaining a negative TB test (all provided by the community).
- Minimum high school diploma or GED or equivalent experience.
CarltonSenior Livings Commitment to Pay Transparency Compensation may vary outside of this range depending on anumber of factors including a candidates qualifications skills competenciesand experience and location. Base pay is one part of the total package that isprovided to compensate and recognize employees for their work and this rolemay be eligible for additional discretionary bonuses/incentives. Carlton Senior Living benefits are designed to convey CarltonSenior Livings culture and values to create an efficient and inspiring workenvironment and to support our employees to give their best in both work andlife. We offer the following benefits to eligible employees: Carlton Senior Living reserves the right to modify or changethese benefits programs at any time with or without notice. CarltonSenior Livings Commitment to Equal Employment Opportunities Carlton Senior Living is proud to be an Equal EmploymentOpportunity employer. We do not discriminate based upon race religion colornational origin sex (including pregnancy childbirth or related medicalconditions) sexual orientation gender gender identity gender expressiontransgender status sexual stereotypes age status as a protected veteranstatus as an individual with a disability or other applicable legallyprotected characteristics. We also consider qualified applicants with criminalhistories consistent with applicable federal state and local law. Per Department of Social Servicesregulations all applications must undergo an extensive background check andcertain misdemeanor convictions will require an exemption.
Carlton Senior Living is committed to providing reasonable accommodations forcandidates with disabilities in our recruiting process. If you need anyassistance or accommodations due to a disability please let us know at .
Employment Type
Full Time
