Implementation Technician

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

• Supporting the migration of clients from their legacy billing system to the MuniBilling SaaS platform.
• Extracting Transforming and Loading (ETL) data from the clients legacy systems into the MuniBilling application.
• Configuring the business rules in the MuniBilling platform to confirm the clients operating environment.
• Training client stakeholders on using the MuniBilling application to improve operational effectiveness and achieve greater efficiency.

• Manage the extraction transformation and loading (ETL) of the clients historical data into the MuniBilling software application.
• Facilitate progressive milestones of ETL and data modeling partially filtered through complete conversion.
• Reconcile export and import records to source data including spelling syntax and correct nomenclature for each data element (e.g. transaction date numeric IDs Name Account Number Addresses Emails matches to Business Rule Configurations Latitude and Longitude etc.).
• Identify and eliminate duplicate obsolete and unnecessary data.
• Qualify and quantify data for legitimacy including:
• Date time format and date ranges (e.g. start dates must precede end dates etc.)
• Data and numerical character set conversions
• Data encoding units of measure and currency format
• Ensure required field sets are not left blank
• Eliminate redundant leading and trailing spaces and Null characters
• Validate the integrity of parent-child data relationships.
• Using the MuniBilling business rule worksheets gather and document the clients business rules to govern the billing and business operations lifecycle.
• Configure the business rules in the customers production instance of the MuniBilling platform.
• Establish the production automation activities for processing the spectrum of usage data feeds (e.g. real-time batch paper spreadsheet etc.) to support the clients business operation.
• Coordinate with the respective MuniBilling production professional services team (e.g. Client Success or Managed Services) to streamline the production cutover activities.
• Ensure all client-specific documentation is cataloged correctly in the designated MuniBilling client source network directory repository.
• Facilitate end-user training sessions.
• Ensure end-users are adequately trained to complete their User Acceptance Testing activities.
• Participate in client implementation Sprint Planning Meetings Daily Project Standups Sprint Milestone Reviews and Project Retrospectives.
• Assist with building and maintaining efficient reusable and reliable components of the MuniBilling Implementation toolkit.
• Participate in root-cause analysis (RCA) and corrective action initiatives to identify isolate and prevent the recurrence of problems that can adversely impact the implementations successful and timely completion.
• Help the implementation cadre troubleshoot issues as needed.
• Collaborate with all Implementation team members to understand the clients business requirements troubleshoot issues and assist with implementation activities.
• Maintain the client source in the designed client network directory.

• Excellent verbal and written communication skills.
• Highly proficient in Excel and data manipulation techniques.
• A passion for envisioning and focusing on the most efficient path to success to support effective and timely implementations.
• Judgment to prioritize and calculate the cost of data cleansing and data gathering requirements.
• Unwavering commitment to adhere to effective document control of the clients business requirements.
• Skilled in using desktop tools such as MS Access and Excel to organize analyze clean and transform data.
• Ability to plan work and meet deadlines in a self-governing manner.
• Resolute focus on accuracy and attention to detail.
• A methodical and logical approach to decomposing managing and monitoring significant undefined problems into a progressive sequence of tasks aligned to a defined time-bound completion.
• A passion for caring about and owning every element of the implementation lifecycle including brainstorming planning requirements gathering feasibility analysis design and development of data transformation and configuration of business rules system integration testing training deployment and production stabilization.
• Desire to collaborate and support other team members in delivering remarkable experiences for client stakeholders.

• None

• 2 years experience with data conversion activities including Extraction Transformation and Loading (ETL)
• Experience with data extraction tools
• Experience transposing splitting and cleaning data in Excel.
• Experience designing lookups to validate or merge data sets in Excel.
• Experience working collaboratively with client stakeholders to implement a complex solution.
• Experience analyzing a database schema including relational entities across tables.

• Experience with data extraction and transformation tools such as Microsoft Excel Pentaho Apache NiFi Accern Altair Veryfi Astera or Improvado
• Experience with data extraction and transformation scripting languages like Python Bash (Bourne Again Shell) Scripting PowerShell JavaScript () Ruby Perl AWK SED Tcl or PHP.
• Practical knowledge of relational database SQL query tools such as MS Access MySQL SQL Server etc.)
• An associate degree or an industry-recognized certification in data or cloud management.
• Understanding of SaaS applications.
• Experience leading the implementation of complex software applications such as ERP CRM etc.
• Familiarity with metered usage data feeds.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

MuniBilling provides utility billing software and utility billing services to government entities property management companies and private utilities. Our cloud-based product is a comprehensive toolkit for utility billing and property management providing features for clients to manage their customer information usage and fixed billing payment processing and data prep for exporting to accounting systems.