Developer Support Engineer
Developer Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 95000 - 124100
1 Vacancy
Job Description
Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500000 organizations including 80% of the Fortune 100 rely on Airtable to transform how work gets done.
Were looking for a Developer Support Engineer to join our Developer Support Engineering (DSE) team. This team serves as the central hub for resolving many of Airtables most technically complex support cases across APIs integrations enterprise workflows and admin tooling.
In this role youll focus on developing deep product knowledge and technical fluency in areas like scripting automation OAuth SSO/SAML and Airtables API. Youll work closely with teammates and senior engineers to resolve advanced issues build reusable documentation and contribute to the teams growing library of tools and resources. This is a strong entry point into advanced technical support at Airtable with a clear path toward greater autonomy specialization and long-term career growth.
What youll do
- Investigate and resolve developer- and admin-related support cases involving Airtables scripting automation API OAuth/SSO and third-party integrations.
- Partner with more senior engineers to triage high-complexity cases and collaborate on solutions to ambiguous or novel technical issues.
- Contribute to and maintain internal documentation debugging guides and reusable support content to scale resolution of recurring issues.
- Work closely with cross-functional teams (Product Engineering Success) to escalate bugs surface user pain points and advocate for improvements.
- Support improvements to our triage workflows and internal tools by flagging friction points and suggesting solutions.
- Participate in developer community channels and forums to understand pain points and provide guidance where appropriate.
Who you are
- You have 12 years of experience in advanced technical support developer relations or a similar customer-facing role involving platform technologies.
- Youre comfortable working with JavaScript REST APIs OAuth flows and JSON and have experience troubleshooting and debugging workflows that use these tools.
- Youre eager to grow your expertise across enterprise admin tooling (e.g. SSO SCIM Enterprise Hub) and developer surfaces (e.g. scripting automations).
- You communicate clearly and empathetically and youre able to simplify technical topics for a variety of audiences.
- Youre curious coachable and excited to build your skills by learning from others and tackling challenging cases.
- Youre proactive in identifying gaps in documentation internal processes or tooling and take initiative to suggest or implement improvements.
Shift Details
This role will work a standard shift of 11:00 AM 8:00 PM PST Monday through Friday. This schedule is designed to extend our real-time coverage for technical issues into late PST hours and support customers in the ANZ region during their business day.
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds experiences abilities and perspectives. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any characteristic protected by applicable federal and state laws regulations and ordinances. Learn more about your EEO rights as an applicant.
VEVRAA-Federal Contractor
If you have a medical condition disability or religious belief/practice which inhibits your ability to participate in any part of the application or interview process please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
#LI-remote
Compensation awarded to successful candidates will vary based on their work location relevant skills and experience.
Our total compensation package also includes the opportunity to receive benefits restricted stock units and may include incentive compensation.To learn more about our comprehensive benefit offerings please check outLife at Airtable.
For work locations in the San Francisco Bay Area Seattle New York City and Los Angeles the base salary range for this role is:
$95000 - $124100 USD
For all other work locations (including remote) the base salary range for this role is:
$86000 - $111800 USD
Please see our Privacy Notice for details regarding Airtables collection and use of personal information relating to the application and recruitment process by clickinghere.
Stay Safe from Job Scams
All official Airtable communication will come from an @ email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt contact us at . Learn more about avoiding job scams here.
Employment Type
Full Time
