Technology Support Specialist
Technology Support Specialist
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Job Description
Job Title: Technology Support Specialist
**EDUStaff position** Please go to to apply for this position.
Position Description: This position will provide Level I/II support for district devices and serve as Pointof Contact for technology related issues. Candidates shall be self-motivated with the ability to work in afast paced environment.
Minimum Job Qualifications:
- Proficient in the use of computers Microsoft Office Suite Google Workspace
- Ability to troubleshoot computer application and technology related issues escalating issues asneeded
- High Attention to detail and accuracy
- Ability to troubleshoot issues over the phone and in person
- Technology and customer service experience preferred
- Must be able to lift 50lbs walk carry and stand more than 80% of the time
- Must have a valid Michigan Drivers License to be eligible to operate District vehicles
Location/Hours - Technology Services Office/District Buildings
- This position is a 40 hour per week position
- Typically 7:30 AM to 4:00 PM Monday thru Friday but may adjusted to meet the needs of the District
- Primary work location is in the Technology Services Office with frequent visits to district buildings
Position Expectations:
The Technology Support Specialist should have a working knowledge of computers media equipmentand catalog/filing protocol. The individual will report directly to the Technology Coordinator regardingthe scope and sequence of work to complete. The responsibilities will include but are not restricted tothe following:
- Answer calls and emails to the Student Support Helpdesk from students
- Access Control management to various District applications (SchoolMessenger Schoology LightSpeed Extreme Cloud Office 365 etc.)
- PowerSchool Asset Updates/Fee Assessments and reporting
- Inventory cleaning and inspection of devices
- Google Workspace management (Password resets user creation group management etc.)
- Imaging and enrolling of Chrome OS and iPad devices into management tools
- Assists building Media Para-Professionals with Technology related issues
- Contacts vendors to arrange servicing of damaged devices
- Serves as an interface to the Districts Technology Support Provider
- Assist in the configuration and maintenance of standardized testing applications/devices
Evaluated By: Technology Coordinator
Required Experience:
Unclear Seniority
Employment Type
Full-Time
