Senior Manager, Technical Services â New Ventures
Senior Manager, Technical Services â New Ventures
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Salary Not Disclosed
1 Vacancy
Job Description
Acts as a liaison between New Ventures and Universal Creative. Supports cross-functional teams and ensures comprehensive oversight of the design construction build-out and operational transition of all New Ventures initiatives ensuring technical requirements are fully integrated. Manages the integration of New Ventures team members into new park experiences. Manages administrative functions and compliance efforts tied to the technical scope of New Ventures projects. Ensures all responsibilities are compliant with ASTM F-24 guidelines and original manufacturer specifications. Leads the review and approval of DCN packages for New Ventures deployments with a specialized focus on safety-critical items. Facilitates the hiring and training of new employees in support of New Ventures initiatives. Oversees the implementation of warranty contracts for all New Ventures projects. Serves as the responsible party and signer for the Close-Out process of all ride and show contracts related to New Ventures.
MAJOR RESPONSIBILITIES
- Acts as a liaison between New Ventures and Universal Creative. Provides project management support of specific work coordinated through New Ventures department. Provides documentation review and assurance of maintenance requirements for new attractions. Assist in the oversight of attraction construction facility infrastructure and opening of new attractions ensuring a smooth transition to the operational teams.
- Assist with the building of labor and non-labor budget requirements providing input for staffing needs for all Technical departments. Manages the Tech Services implementation plan as written during the planning phase of the project. Manages on-boarding process of new technicians ensuring safety and attraction equipment training requirements are met. Maintains budget by balancing routine project and repair costs within allotted budget. Requests expense and capital project funding for work that is needed in area of responsibility to maintain capital assets. Responsible for assuring the new attractions and follow ASTM and manufacturing requirements.
- Responsible for ensuring that the team is properly supported to ensure positive results with employee satisfaction with the company and the management team that supports the front-line staff. Oversees all major modifications to the attraction through opening of the attraction ensuring all Engineering modifications are properly documented and communicated. Manages all labor administratively including performance evaluations CMMS entry and training compliance.
- Responsible for developing administering updating and maintaining a comprehensive preventive/ predictive maintenance (PM) program and training using information provided by Universal Creative Project Vendors. Responsible for the implementation of standard operating procedures and safety procedures for new attractions.
- Responsible for the development and standardization programs which influence new construction and equipment purchases including materials equipment and spare parts. Ensures proper spare parts are available for use so no attraction downtime is incurred from not having proper spare parts. Responsible for the Close out/Warranty process.
ADDITIONAL INFORMATION:
- Performs some travel obligation as necessary to support the new attraction project.
QUALIFICATIONS:
- Experience in theme park operations focused on safe and compliant system performance.
- Proven ability to develop and manage safety and regulatory compliance programs including F-24 fire/life safety documentation. Skilled in project execution using Smartsheet SharePoint and PMWeb.
- Strong analytical capabilities leveraging data to support safety maintenance and compliance.
- Effective at solving technical and operational challenges through cross-functional collaboration.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Consistent attendance is a job requirement.
EDUCATION:
- Bachelor of Science in Mechanical Engineering is required.
EXPERIENCE:
- 8 years theme park maintenance experience required with 5 years supervisory experience included. 5 years theme park project management experience required. Technical Services is required; or equivalent combination of education and experience.
Your talent skills and experience will be rewarded with a competitive compensation package.
Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Destinations & Experiences via-email the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Destinations & Experiences as a result of the referral or through other means.
Universal Destinations & Experiences an equal opportunity employer. Universal elements and all related indicia TM & 2025 Universal Studios. All rights reserved. EOE
Required Experience:
Senior Manager
Employment Type
Full-Time
