Associate, Customer Service

Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed while enabling a sustainable world. Innovation goes far beyond materials science; its powered by the passion creativity and diverse expertise of 9000 professionals worldwide. Whether youre a finance wizard a tech enthusiast an operational powerhouse an HR changemaker or a trailblazer in materials development youll find your place at Avient. Join our global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to our next breakthrough!

Job Summary

The Customer Service Representative is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer in providing value-added services that grow our business. Individuals in this position respond to and manage internal and external customer requests orders concerns suggestions and complaints. Internally the CSR interacts gathers information and coordinates related activities with sales staff production planning logistics technical services and external vendors. The CSR must be aware of Lean Six Sigma principles and initiatives and must take responsibility and use sound judgement in decision-making and problem-solving. As representatives of Avient Corporation individuals in this position are required to follow and communicate Avient business practices to customers and demonstrate the Avient Code of Conduct ethics and values on a daily basis. Avient and customer information must be kept appropriately confidential. Work is done autonomously on a day-to-day basis and requires five years experience.

Essential Functions

• Provides customer-focused service to assigned accounts.
• Responds to and manages customer orders from order entry to delivery and invoicing.
• Understands and communicates the value of our products and services.
• Understands customers products services business operations and needs.
• Communicates effectively over the phone and electronically.
• Uses a variety of systems to enter and complete transactions.
• Accomplishes work within set timeframes.
• Key inside contact for specific customer/seller base.
• Process incoming orders confirm pricing and availability of product.
• Advise customers of order status.
• Provide relevant customer information to other departments: forecasts personnel changes address changes receiving schedules etc.
• Timely and accurate administration of sales orders customer complaints material returns and credits.
• Answer price and availability questions.
• Respond to customer literature requests for MSDS Certifications etc.
• Follow all applicable ISO procedures.
• Use system reports and inquiries to drive activities that ensure superior customer service.
• Maintain customer service-related information for customer accounts; customer notes e-mail phone special instructions etc.
• Process new customer/update requests.
• Provide market or account intelligence gained through customer contact.
• Participate in customer calls and visits with sellers.
• Proactive communication with product supply reps and the shipping department of any order changes a customer initiates.
• Work with the seller and PSRs to reduce aged inventory.
• Other projects/duties as assigned.

Desired Candidate Profile:

• Good command on email communication & working on computer
• Good Communication Skills
• Hands-on MS Office

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