Customer Support Coordinator
Customer Support Coordinator
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Job Description
Why Join Us
- Competitive hourly pay starting at $34.58 per hour (Clerks Award > Adult Level 3) with additional penalties for after-hours and weekend shifts
- Supportive collaborative team culture led by experienced and approachable leadership
About the Opportunity
Ventias Operations Centre is currently seeking x3 enthusiastic individuals to join our team on a casual basis offering consistent and stable employment. Were looking for vibrant customer-focused candidates who thrive in a call centre environment. Our modern office is conveniently located in the heart of Parramatta CBD just steps from public transport.
Youll work 8-hour shifts 5 days per week with rotating rosters from 6am to 11pm Monday through Sunday.
What Youll Gain
- Learn from industry leaders with extensive knowledge and experience
- Enjoy a fun and thorough onboarding program to set you up for success
- Clear career pathways and professional development opportunities
- Access to VenPerks Ventias employee benefits platform
- Regular team events and monthly celebrations
Your Day-to-Day
As a Customer Service Representative you will play a vital role in delivering high-quality support via phone and email. Youll also assist with administrative tasks related to maintenance work orders. Your focus will be on delivering outstanding service and efficient resolutions.
Key responsibilities include:
- Handling a medium to high volume of inbound calls from diverse clients
- Providing first-call resolutions and aligning client needs with the right solutions
- Dispatching work orders and managing service requests
- Monitoring and managing high-priority and urgent work orders to ensure timely resolution
- Maintaining accurate records across various systems and databases
What You Bring
- Previous experience in customer service call centre or trade coordination is highly desirable
- A genuine passion for delivering excellent customer experiences
- Strong verbal and written communication skills
- Confidence with technology and proficient keyboard skills
- Ability to thrive in a fast-paced high-volume environment
Eligibility
Please note that Australian Citizenship is required for this role due to its involvement with our Australian Defence contract.
About Ventia
Ventia is a leading infrastructure services company operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart safely and sustainably harnessing the latest technologies and brightest minds. With a diverse and proud heritage we have a track record of delivering essential services to the communities in which we operate.
Diversity
Ventia is enriched by the diverse experiences talents and cultures that our people bring to the organisation while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds including Aboriginal and Torres Strait Islander people LGBTQIA Women Veterans and spouses and people with disabilities.
How to apply
If you are looking to expand your career with a business that rewards and values its employees please apply below by clicking on theapply nowbutton.
Position Reference Number: 163348
Required Experience:
IC
Employment Type
Full-Time
