- Senior Manager Business Excellence

We are OCASA a global family-owned business boasting more than four decades of experience in specialized logistics for the pharmaceutical industry. Our end-to-end services are adapted to all the clinical journey providing tailored logistics solutions to each client.

Since the opening of our first branch in New York City in 1982 weve been committed to developing and implementing efficient solutions that improve peoples lives. Our patient-centric approach has driven our growth into the American Latin American European and Asian markets.

Role overview:

The Sr Manager Business Excellence plays a pivotal role in driving business processes efficiency continuous improvement and strategic alignment across the organization. Reporting directly to the Division President the role will be tasked with leading initiatives that enhance business processes foster a culture of operational excellence and ensure the organization meets its targets.

We are thinking of someone with some experience in Consulting internal corporate development/strategy or business operations. They will have a wholistic view of the organization and understand how each decision affects the different areas. Therefore the candidate must be able to see the bigger picture but also be able to focus on details and design and implement processes.

Confidentiality and integrity are a must as this role will deal with sensitive information.

Responsibilities will include:

Operational Excellence and Continuous Improvement

In close collaboration with the President and the Sr Leadership Team drive initiatives to streamline processes optimize workflows to improve operational efficiency enhance overall operational performance.

Implement and monitor business process improvement methodologies such as Lean Agile Six Sigma or other quality management systems.

Collaborate with department heads to identify areas of inefficiency and propose actionable solutions.

Strategic Planning and Execution and Data Driven decision making

Work closely with the President and senior leadership team to align business goals with operational execution.

Facilitate the development of annual business plans including defining key performance indicators (KPIs) and creating tracking mechanisms to monitor success.

Develop and maintain performance dashboards to track key business metrics and inform executive decision-making.

Prepare executive level reports and presentations for the Board.

Organizational Performance Metrics

Develop and implement frameworks for measuring and reporting on organizational performance ensuring transparency and accountability.

Regularly evaluate organizational performance proposing and executing corrective measures where needed to meet business objectives.

Drive the culture of high performance and continuous improvement throughout all functions.

Change Management

Lead and manage company-wide change management initiatives aimed at fostering a culture of agility and excellence.

Promote and instill a data-driven mindset and foster the use of performance metrics to inform decisions and priorities.

Ensure that strategic messaging is effectively communicated throughout the organization and that there is alignment with the companys mission and vision.

Cross-functional Collaboration

Serve as a key partner to area heads enabling alignment of operational goals with company strategy.

Manage complex cross-functional projects ensuring that deliverables are met on time and within budget.

Handle crisis management ensuring that stakeholders are informed and that the company responds in an organized strategic manner.

Qualifications and skills:

Required:

Bachelors degree in Business Administration Operations Management Engineering or related field; MBA or Masters degree preferred.

8 years of experience in a similar role within business operations strategy or management consulting with proven results in driving business excellence.

Strong experience with process improvement methodologies such as Lean Agile Six Sigma or other continuous improvement frameworks.

Experience in change management and working with cross-functional teams through transformational projects.

Strong knowledge of data analysis tools and methodologies with experience leveraging data to drive decision-making.

Strong knowledge and experience in continuous improvement techniques and frameworks.

Strong analytical skills with the ability to analyze and interpret data to guide decision-making and improve operational efficiency.

Very good interpersonal skills with the ability to communicate at all levels and influence stakeholders to drive organizational change.

Adept at leading and managing change initiatives that improve company culture operations and financial performance.

Ability to conceptualize develop and execute strategies in alignment with company goals.

Good understanding of operating within highly regulated industries.

English and Spanish fluent business proficiency.

Nice to have:

Experience within the Logistics Pharma Medical Device or Clinical Supply industries.

Availability to travel around a 20% of the time nationally and sometimes internationally.