German Customer Care (Full and Part-Time Opportunities)
German Customer Care (Full and Part-Time Opportunities)
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Job Description
Join CPM International a vibrant marketing services company with a global presence in over 30 countries as a German Customer Care representative! We focus on customer service sales and technical support solutions for a diverse range of clients worldwide. Whether youre seeking full-time or part-time opportunities youll be part of a dynamic team that values belonging commitment communication creativity curiosity diversity and drive.
Our multilingual environment is tailor-made for those who thrive on connecting with people and delivering exceptional customer experiences. If youre passionate about providing top-notch support and eager to make a difference we want to hear from you!
Tasks
Whats your Mission
- Customer Advocate: Act as a passionate advocate for our customers ensuring their needs and concerns are addressed effectively and efficiently.
- Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
- Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels including phone email chat and social media.
- Problem Solver: Analyse customer issues identify root causes and proactively offer personalized solutions.
- Brand Ambassador: Authentically represent the brand and its values in every interaction fostering positive customer relationships.
Requirements
Your Experience Our Future
- Excellent Communication: Fluent in German with exceptional grammar and spelling.
- Strong English Proficiency: Fluency in both written and spoken English
- Customer-Centric Approach: A genuine passion for delivering outstanding customer service with the ability to handle sensitive calls with empathy and understanding.
- Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
- Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.
Benefits
Your Benefits Package
- Start Date: June/July 2025.
- Hours: 20 or 39 hours/week.
- Contract: Temporary
- Work Schedule: Monday to Friday.
- Salary: 9.279 gross per year part-time and up to 23.000 full-time
- Holidays: 24 calendar days (pro-rata).
- Work Model: Hybrid (6 days per month at the office).
- Training: 1-2 weeks of training from Monday to Friday - 9:00 am to 6:00 pm.
- Office Location: Barcelona (La Sagrera).
Additional Perks:
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
Lets chat about your future at CPM International!
Employment Type
Full Time
