Analyst for Care Field Services
Analyst for Care Field Services
Posted on :
05-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-08-2025
Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology consulting and business process outsourcing services dedicated helping the worlds leading companies build stronger businesses.
Job Title: Analyst for Care Field Services
Work Location: Cuyahoga Falls OH 44221
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Job Description:
- Care Field Services analysts provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT.
Required Skills:
- Field services support
Nice-to-have Skills:
- Experience with cross-functional collaboration
- Familiarity with data visualization tools
Responsibilities:
- Serve as the on-site escalation point for clinicians requiring technical assistance using diagnostic techniques and tools.
- Travel within a 30-mile radius to provide IT support and perform on-site troubleshooting.
- Install and ensure operational status of workstations printers phones fax machines computers and software applications.
- Communicate effectively with customers and escalate unresolved issues to the next level of support.
- Log and record issues and their resolutions participating in an on-call rotation for after-hours support.
- Provide technical expertise to end-users and assist in resolving hardware/software issues.
- Diagnose troubleshoot and resolve problems involving operating systems applications and network configurations; replace parts as necessary.
- Prioritize and manage workload independently while focusing on critical items adapting to new technologies and improving procedures as needed.
- Coordinate new access needs and security changes with internal IT leadership ensuring proper user ID and password communication.
- Direct external contract resources for hardware installations/repairs as necessary maintaining inventory and ensuring IT asset security.
- Develop and maintain professional relationships with all internal and external customers.
- Support the vision and values of Optum complying with all policies and procedures.
Collaboration:
- Work with other departments to resolve issues for internal staff and external clients.
- Follow-up and update customers with status and information.
- Liaise with leadership and vendors for implementation of new process and workflow
- Manage escalations from the Help Desk to ensure timely resolution.
- Perform hands-on fixes including software and hardware installations.
- Maintain a knowledge base for problem resolution.
- Assess and recommend system reconfigurations based on trends.
- Perform end-user training
Qualifications:
- Proficient in oral and written communication.
- Skilled in data analysis and solution development.
- Effective time and resource management.
- Strong deductive skills for system analysis and problem-solving.
- Ability to manage multiple high-pressure projects.
- Advanced proficiency with Microsoft Office Windows OS backup software Cisco SharePoint HP hardware and related technologies.
- In-depth knowledge of PC hardware and peripherals.
- Extensive experience with Windows OS VPNs Active Directory Exchange Cisco Citrix Data Migration Imaging and Backup solutions.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full-time
Key Skills
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