Platform Experience Manager
Platform Experience Manager
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Salary Not Disclosed
1 Vacancy
Job Description
As the Platform Experience Manager you will partner with the Senior Business Operations Manager and members of the Business Operations and IT teams to define ideate prototype test & launch new products on the IngramSpark & Lightning Source platform(s). Establishes primary focus for new features alongside business leadership by defining users and their problems across the full suite of product offerings and prioritizes these features based on the needs of the business & customer base. Gathers internal feedback and produces design layouts & wireframes with UX at their focus and designs high-fidelity prototypes. Manages testing of all new features including timelines feedback & implementation of changes across impacted departments. Through user engagement reviews the existing UX paths to identify areas of improvement. Uses a strong understanding of design principles as well as an understanding of the business & customer-base to create solutions for programs and services of the company. Combines user experience and industry best practices with strong design principles and creative execution to develop high-performing product features.
At Ingram our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing digital book distribution publishing sales and marketing services this part of Ingrams business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area New York Berkeley and other locations our teams are collaborative innovative dynamic and passionate about the business.
The world is reading and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding we cant wait to meet you!
Required Qualifications:
- Bachelors degree in graphic design marketing or related field OR directly related year for year experience
- 2 years specific market or equivalent experience in product design project management and UX creation
- 2 years experience with professional design software (ie. Figma XD)
- A portfolio that demonstrates the ability to design interactive experiences.
Preferred Qualifications:
- 1-2 years experience working with Figma
- Background in Web Design: including Responsive Design Principles
- Experience within the publishing industry
- Proficiency in creating wireframes and interactive prototypes to communicate design intent
- Proficiency in translating high-fidelity prototypes into responsive HTML/CSS for seamless developer handoff
Key Responsibilities:
- Delivers unique creative solutions to user issues driven from a deep understanding of the customer experience and the problems facing professional and self-publishers.
- Assists management IT and Product & Services Managers with all operations regarding the development of new products & services on the IngramSpark and Lightning Source websites.
- Influences the profile of new products & enhancement of existing products with research and data while performing design work with wireframes mockups user journeys and interactive prototypes.
- Conducts user research and analyses competitor offerings to produce hard-data and reports to management stakeholders to help determine direction for new website features.
- Assists management IT and Product & Services Managers with prioritization of prospective features & development of new products & services on the IngramSpark and Lightning Source websites.
Hiring Salary Range: $72895k- $92168k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicants education experience knowledge skills and abilities geographic location as well as internal equity and alignment with market data.
Additional Information :
Perks/Benefits:
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans HSA Vision Dental and Health Care FSA.
- 15 vacation days & 12 sick days accrued annually and 3 personal days
- 401K match Life and AD&D Employee Assistant programs Group Legal & more
- Wellness program with access to onsite gym and basketball court for associates
- Encouraged continued education with our tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Take breaks or brainstorm in our game room with ping pong & foosball
- Casual Dress Code
The world is reading and Ingram Content Group (Ingram) connects people with content in all forms. Providing comprehensive services for publishers retailers libraries and educators Ingram makes these services seamless and accessible through technology innovation and creativity. With an expansive global network of offices and facilities Ingrams services include digital and physical book distribution print-on-demand and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC Ingram Publisher Services LLC Lightning Source LLC Ingram Library Services LLC Tennessee Book Company LLC Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age work related mental or physical disability veteran status sexual orientation gender identity or genetic information.
- EOE - Race/Gender/Veterans/Disabled
- We participate in EVerify.
- EEO Poster in English
- EEO Poster in Spanish
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
