Staff Inbound Product Manager - Core Platform Product
Staff Inbound Product Manager - Core Platform Product
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Job Description
Team: The Core Platform team is a group of highly skilled collaborative Product Managers with decades of industry experience. We solve the most important challenges our customers face globally leveraging the cloud-based Now Platform. We embed deeply with our Engineering & Quality teams and collaborate across the entire organization to deliver the most advanced technology solutions with the best outcomes for our customers.
You have the opportunity to drive change for customers through innovation on an enterprise global AI platform. The core platform team is the foundation to our world-class platform at scale. A highly motivated qualified PM can bring new and creative ideas to drive meaningful customer outcomes.
Business Unit: Core Platform is a group comprised of hundreds of Software Engineers Quality Engineers Product Managers Designers Strategic Operations and Leadership that delivers best-in-class performance resiliency availability scalability and security for our customers of the Now Platform. We are customer obsessed ensuring success for over 8400 customers (and 85% of the Fortune 500) with a 98% renewal rate on the Now Platform. We provide the Runtime & Development capabilities of the Now Platform which digitizes workflows across functions and critical business systems by connecting them on a single platform so that companies can maximize the value of existing technology investments cut costs and make impactful improvements in core business processes.
What you get to do in this role:
As our customers continue to grow with us so does their workload across the enterprise and their customer base.
- You will have experience scaling and enhancing existing platform systems like a Java Runtime/JDK Platform Caching Event-based architecture Resource Management Elasticity & Scale of Infrastructure (Virtual & Dedicated).
- You can mix a variety of existing and new innovation to deliver products to the market that fit our fastest growing customers.
- You will be deeply embedded with Software & Quality Engineering to analyze & develop logs performance & usage analytics to make data-driven decisions on how to best serve the growing needs of our customers all while collaborating with other Product Managers across the Platform & Business Units.
- This role includes regular internal & external customer engagement opportunities as part of a high-impact customer-centric environment with a highly collaborative team.
- This position reports to: Sr Manager of Product Management Core Platform.
- Communicateproductprioritiesand buildconsensus
- Assume leadership responsibilities as anaccountable owner who is committedto the outcome regardless of the role ororganizationalboundaries
- Integrate usability studies research and market analysis into product requirements to enhance user satisfaction
- Communicate complex problems into easily understood requirements and provide solutions
- Develop multi-modecommunications that convey a clear understanding of the needs of different audiences
- Lead the promoting of efforts across different groups of team members along with the ability to influence inside and outside of your team.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
- Experience in leveraging or critically thinking about how to support the long-term scalability of an enterprise platform
- 8 years of experience as a Product Manager
- 4 years of experience delivering product solutions on a global SaaS/IPaaS platform
- Domain expertise in cloud scalability & elasticity workload management event management resource management etc.
- Deep curiosity about customerneeds and a track record inbuilding customer relationshipsand delivering customer-centric solutions
- Drive solution development through big-picture solution development
- Ability to inspire and align engineering teams to deliver exceptional experiences
- Ability to make trade-off decisions between possible and desirable with a keen sense of what is technically feasible
FD21
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
