Resource Coordinator Rehab Services - Roscoe Village Full time Days

The Resource Coordinator Rehab Services (RC) reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

The Rehab Services RC assumes a primary role in the supervision development and implementation of department-related initiatives and demonstrates team building skills to facilitate team engagement and growth.

This position includes direct patient care mentoring participation on appropriate committees and departmental process improvement initiatives.

Serves as a role model for all therapists and clinical interns in all aspects of professional clinical communication education and leadership activities.

Collaborates with RS leadership to advance quality strategies ensure a professional work environment facilitate timeliness of services and enhance patient satisfaction.

The RC places the needs of the patient and other customers as top priority and demonstrates the skills necessary to meet and exceed expectations.

Must possess a high degree of energy resourcefulness and reliability as well as exhibit excellent interpersonal skills and professional manner.  Must be able to maintain a good rapport with physicians fellow employees in Rehabilitative Services other departments and the community.  Must be able to supervise employees in a fair objective and tactful manner.

Responsibilities:

• In collaboration with the manager and director is actively involved in the operational aspects of patient care and department operations to support unit specific programs and organizational initiatives.
• Maintains open lines of communication within Rehabilitative Services and with other departments and leaders in the organization.
• Coordinates daily work activities of professional technical and non-technical employees including scheduling/assignments vacation/education time and schedule changes.
• Enforces policy and procedures trains new employees and monitors department education programs.
• Ensures all patients are scheduled and receive the appropriate intensity of services by ongoing monitoring of schedules and billable standards set by department.
• Assesses adequate staffing levels and participates in the employee interview process to ensure all candidates meet standards for hire. Assists Manager/Director in orienting new staff and completing the 90-day orientation and competency process for new employees.
• Provides timely positive constructive feedback and holds staff accountable for change as evidenced by observation and peer feedback and assists with completion of staff competencies.
• Contributes information as part of the performance appraisal process. Works with the Manager/Director in addressing performance gaps as they occur with clear action plans and timelines for improvement.
• Identifies potential problems or opportunities in processes or personnel and communicates them to the manager/director along with recommendations for improvements.
• Assists with the development of policies and procedures that reflect current operational standards.
• Participates in the planning development and implementation of department and program related initiatives.
• Assists with identifying and monitoring clinical metrics and compliance on an ongoing basis.
• Models exemplary professionalism and team building skills to build partnerships and advance the team in providing patient centered care.
• Fosters a culture of respectful communication by listening asking for input open discussions and timely acknowledgement of individual and team contributions.
• Uses effective service recovery skills to solve problems or service breakdowns as they occur keeping leader apprised of any issues.
• Provides input for equipment and major purchases decisions. Authorizes purchase of supplies.

Patient Safety.

Maintains knowledge of NM and department/location specific policies and procedures concerning precautions codes conditions warnings and general safety.

Professional Development

Identifies personal professional strengths and weaknesses and assumes responsibility for professional growth. Participates in internal and external continuing education opportunities that are specific to clinical program focus and goals. Independently schedules organizes and carries out staff meetings evidenced by documented agendas/minutes.  Holds staff accountable for all pertinent information.

Performance Improvement

Contributes to opportunities and processes for continuous improvement. Participates in committee and/or PI teams. Communicates suggestions related to opportunities for improvement while maintaining positive relations with all customers. Participates in the planning organization and implementation of therapy services to reduce costs streamline work processes improve and grow services we provide.

Communication

Communicates effectively both verbally and non-verbally with all individuals at levels appropriate to their age cognitive status and language abilities. Creates a culture of respectful communication by listening asking for team member input and demonstrating open and honest conversation approachability and timely acknowledgement of individual and team contributions. Works to develop and maintain physician relations through phone communication shadowing marketing visits and rounds/surgery observation. Facilitates interdepartmental/interdisciplinary communication.

Instruction & Supervision

Participates in the fieldwork education process by establishing a supportive environment that facilitates the pursuits of learning. Supervises mentors and provides education/instruction to facilitate professional growth of other associates including technicians and para-professional staff respecting diverse opinions and styles. Educates and provides consultation to consumers and the public regarding the roles of the therapist and therapist assistant as well as prevention and wellness services including screenings and health promotion.

Direct Patient Care: Evaluations & Treatment

Performs all functions of a staff Physical Therapist Occupational Therapist or Speech Language Pathologist at an advanced/expert level and meets all requirements of that position.

Qualifications :

Required:

• Bachelors Degree in a clinical field (e.g. Occupational Therapist Physician Therapist or Speech Language Pathologist)
• 3 years of experience in field of expertise
• Licensed in the state of Illinois in either Physical Therapist Occupational Therapist or Speech Language Pathologist.
• BLS from American Heart Association upon hire

Preferred:

• Masters Degree: Preferred in a relevant field (of equivalent experience and demonstrated ability e.g. Psychology MHS MOT MPT); or Specialty Certification

Additional Information :

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

If we offer you a job we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.