IT Analyst
IT Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Broad Function and Purpose of Position:
Tasks include the operation and management of our technical office infrastructure and assisting users with their technical issues. Provide onsite and remote support for our employees throughout the United States. Deploy and maintain the technical tools that allow our teams to do their best work.
Specific Responsibilities:
- User account management PC imaging software installation migrations printer setup and desk setup for employees.
- Help manage and maintain our company owned mobile phone deployment using MDM.
- Troubleshoot and resolve user hardware and software issues. Provide Level 2 support for our external IT Service Desk.
- Completion of help desk tickets within prescribed service level agreements.
- Assist in ensuring compliance with security policies and procedures.
- Apply software patches in a timely manner.
- Phone system administration including set up of hard-phones soft-phones and audio conferencing.
- Audio and visual management for video conferencing and presentation sharing equipment.
- Support for RF Scanners in our Production/Logistics departments.
- Drafting and maintaining User Support documentation.
- Assisting with the installation of networking devices and servers as needed.
- Design and implement projects that utilize technology to improve efficiency and capacity for the team.
- Other duties as assigned.
Qualifications :
- Degree in Computer Sciences / Information Technology or equivalent work experience.
- At least 2 years of work-related experience providing IT support.
- Strong customer service focused attitude.
- Very strong communication skills and experience communicating to diverse internal and external stakeholders.
- Handle clients professionally during all interactions.
- Knowledge/Experience with Microsoft products including Windows 10 and Office 365 (Outlook and Teams).
- Knowledge/Experience with Apple mobile hardware and software (iOS) and MDM (Microsoft inTune).
- Basic network troubleshooting knowledge including DHCP DNS and VPN.
- Ability to excel in a fast-paced and agile environment where critical thinking and strong problem-solving skills are required to be successful.
- Effectively prioritize tasks and escalate problems to management when needed.
- Ability to perform tasks with minimal supervision.
- Execute tasks with high accuracy and reliability.
Additional Information :
Perks & Benefits
- 401k with Generous Company Match
- Bonuses
- Medical Dental and Vision Benefits
- Paid Parental Leave
- Life Insurance
- Disability Insurance
- Paid time off Paid holidays
- Floating holidays Paid Volunteer Time
- Wellness/Fitness Reimbursements
- Education Assistance
- Professional Development Opportunities
- Employee Referral Program & More!
Sika fosters a culture of entrepreneurship empowering each individual to make decisions learn from experiences and shape their own career path. The safety and well-being of employees are top priorities at Sika with a strong commitment to open communication and maintaining a safe workplace. In addition Sika actively contributes to the community and promotes sustainability by giving back minimizing environmental impact and embracing social responsibility.
Sika Corporation is committed to a work environment that supports inspires and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race color religion sex pregnancy sexual orientation gender identity age disability national or ethnic origin or other protected characteristics.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
