Associate Cybersecurity Analyst - Engineering & Operations

The Associate Cybersecurity Analyst Engineering & Operations is primarily responsible to monitor analyze and resolve onprem and cloud network security devices security tools and systems issues. This position will manage technical support requests directly from users as well as prioritize escalations from other team members and field engineers. Our engineers are responsible for maintaining application uptime and improving their computing experiences through effective maintenance problem identification and resolution activities.

The position requires an in-depth understanding of how logical and physical connectivity issues can affect network and systems security posture and transaction quality.

Essential Functions:

Monitor analyze and resolve network/cloud security devices systems and tools incidents

Troubleshoot issues stemming from configurations on platforms such as firewalls including web application firewalls proxies distributed denial of service systems data labeling and loss systems and host-based security controls

Follow both work instruction playbooks and runbook automations activities. Provide feedback to modify and suggest changes to work instructions for similar impacting events

Understand and work within established Service Level Agreements (SLA) to ensure timely response

Support and promote Visas Cybersecurity operation standards and excellence

Continuous improvement of core functions expected from Cybersecurity Operations Center

Track update and resolve all assigned incidents changes and problem reports in the incident management system ensuring that documentation is thorough accurate and meets a standard of high quality

Follow documented support procedures managing each issue through resolution or turnover to maintain established service levels

Solicit feedback of documented procedures to accurately record resolution and ensure client satisfaction

Measure and review work instructions for accuracy of execution and to drive toward objective response and restoration time frames. Review and solicit improvements through second level support groups and peers

Maintain and achieve new technical skills through in-house or external trainings by engineering or higher-level support teams

Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and ask for improvements through second level support groups

Lead support or contribute based on various incident bridges stewardship in support of timely resolution of internal issues

Proactively monitor recognize analyze isolate and/or resolve documented hardware and software problems utilizing a variety of hardware and software testing techniques

Articulate problem statements with clarity. Consult with L2 support groups or development teams to drive toward long-term restoration and resolution of incidents

Responsible for the internal and external communication of issues to management other internal support groups customer pages email broadcasts or verified phone calls

This position involves shift work with 8 to 12-hour shifts between 9 AM and 8 PM based on the published schedule to cover work 365 days a year.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Qualifications:
Bachelors degree OR 3 years of relevant work experience

Preferred Qualifications:
2 or more years of work experience
Work experience or training as a Network/Security Operations Engineer network/security support analyst or experience across multiple technologies such as firewalls including web application firewall proxies distributed denial of service systems data labeling and loss systems
Understanding of network monitoring concepts and management tools. Knowledge of systems application and fault monitoring toolsets namely Indeni Splunk QRadar Solarwinds or other similar platforms
Functional understanding of packet and protocol from firewall and other systems through tools such as Wireshark to support troubleshooting activities
Demonstrate knowledge of native cloud-based security monitoring tools
General knowledge of networking and routing topology cybersecurity frameworks constructs and auditable standards
Communicate effectively throughout the incident management process to ensure that all communications are timely and accurate as per documented process
Understanding proficiency or certification of Information Technology Infrastructure Library (ITIL) concepts preferably with knowledge of ServiceNow or other incident and change management tools
Possess the background experience or skills to maintain both central and distributed firewall platforms and logging infrastructures
MS Office suite functional use

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time