Manager- Quality Assurance
Manager- Quality Assurance
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1 Vacancy
Job Description
Sutherland is seeking an organized and reliable person to join us as a Customer Experience Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we want to work with you! Customer Experience Managers in this role get to: Collect and analyze customer feedback: this feedback that comes through internal and external channels is collected and analyze to identify and act on every opportunity - and so that the manager can champion the voice of the customer. Ensure compliance: with key initiatives tracking complaints reporting on status and manage projects that result in identified issues being prevented or mitigated for future customers. Built a positive experience: cause a measurable reduction in negative comments by tracking and ensuring the dissemination of best practices that result in positive customer experience. Create a quan
Qualifications :
Our most successful candidates have: - Creativity proactivity and have a bias for action - Experience with marketing organizational development psychology or customer experience - Exceptional project leadership skills an eye for details and good-old-fashioned common sense - Experience aggregating and analyzing customer feedback is preferred but prior experience collecting and analyzing information or data is a foundational requirement - Ability to inspire others to action and to influence without authority is absolutely necessary - Ability to create Customer Journey Maps Employee Journey Maps identify opportunities for improved process or design - Passion for learning/learning agile - Excellent written communication skills - Good computer skills: working knowledge of Microsoft Windows Word PowerPoint Excel - Exceptional research skills - The ability to exude a professional demeanor and appearance - Attention to detail and excellent organizational skills
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
