Front of House Duty Manager
Front of House Duty Manager
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a professional hands-on Front of House Duty Manager to lead the day-to-day front-facing operations of a busy 4-star hotel in Qawra. This role is ideal for someone who thrives in a guest-facing environment enjoys leading diverse service teams and takes pride in delivering memorable hospitality experiences.
Key Responsibilities
Guest Services & Experience
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Ensure smooth and welcoming check-in/check-out experiences
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Handle guest feedback and resolve issues promptly and professionally
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Maintain a strong presence throughout public areas to anticipate guest needs
Team Supervision
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Lead and motivate front office concierge bar/lounge and restaurant service teams
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Organize and oversee staffing during shifts ensuring optimal coverage and efficiency
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Support staff development through coaching guidance and performance monitoring
Operational Oversight
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Monitor the condition and presentation of reception lounge dining and entertainment areas
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Work collaboratively with other departments (housekeeping maintenance F&B) to ensure seamless service delivery
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Enforce high standards of cleanliness service and professionalism
Incident & Emergency Management
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Act as the primary management contact during assigned shifts
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Respond quickly and decisively to guest incidents or operational challenges
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Ensure all incidents are documented and followed up appropriately
Reporting & Admin
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Prepare shift summaries guest issue logs and occupancy updates
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Support daily auditing procedures and contribute to front office reports
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Provide feedback to senior management on service improvements and team performance
Requirements
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Minimum 3 years experience in a supervisory or duty management role within a hotel or resort
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Strong leadership and delegation skills
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Excellent customer service and problem-solving abilities
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Fluent in English; knowledge of Maltese or Italian is a plus
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Familiarity with hotel systems (PMS POS booking platforms)
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Flexible to work shifts weekends and holidays
Benefits
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Competitive salary based on experience
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Supportive team environment
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Professional development and cross-training opportunities
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Opportunity to work in a guest-focused role with varied daily responsibilities
Why Join Us
This is more than just a jobits your chance to become part of a welcoming team that values passion service and professionalism. If you enjoy leading by example solving problems with a smile and creating meaningful guest moments we want to hear from you! Apply today and take the next step in your hospitality career.
Starting salary 25K
Employment Type
Full Time
