Foster Care Assistant
Foster Care Assistant
Posted on :
18-06-2025
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1 Vacancy
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Job Description
JOB/POSITION TITLE: Foster Care Assistant
STATUS: Non-Exempt
PRIMARY PURPOSE: Support Hawaiian Humane Societys foster care program by facilitating engagement and support for foster care providers and ensuring animals in care have a variety of options for positive outcomes.
Reports To: Foster Care Manager
Supervises: Program volunteers and in-home foster care volunteers
ESSENTIAL DUTIES/FUNCTIONS:
- People Care. Ensuring internal and external patrons (employees volunteers Hawaiian Humane partners and community members) and their needs are a primary focus. Communication and contact must be clear understandable cooperative professional and respectful in all circumstances and will occur through face to face telephone and electronic mail. Employees are expected to actively support a positive team environment directly address conflict with the goal of problem solving and appropriately express concerns. This position interacts with and collaborates with employees and volunteers at all levels of the organization.
- Customer Care. Deliver high-level customer service to Hawaiian Humane community members via Foster Care Programs including recruitment training follow up support and needs related to department assigned volunteers. Communicate with a diverse group of people in a consistently compassionate informative respectful and professional manner. Manage emotionally difficult situations with strong communication skills and empathy.
- Daily Foster Program Activities. Coordinate temporary in-home care for sick injured or young animals that need more attention or socialization before placement in adoptions. Work proactively with veterinary services transfer adoptions and behavior to meet the organizations foster placement needs ensuring best outcomes for animals. Assist in the gathering of supplies and resources when fosters are scheduled to pick-up. Conduct all pre-pickup interviews for foster parents to ensure they are a good fit for the animal in need and are aware of the time commitments details etc. Coordinates placement and related resources for foster programs that support community animals.
- Recruitment Training & Retention. Screen applicant volunteers answer general program questions for interested volunteers and match applicants with program needs. Train and onboard new foster volunteers and evaluate the quality of care provided by foster volunteers. Support the organizing of engagement opportunities with foster volunteers throughout the year. Represent the organization and foster care program at community events as needed for recruitment.
- Personal Program and Organizational Improvements. Analyze data prepare reports on Foster Care Program trends and recommends changes to improve program. Continue to educate oneself concerning animal care animal welfare foster care programs and volunteer supervision. Improve or update current procedures as needed according to Hawaiian Humane policies.
- Statistical and Financial Management. Logs daily activity and prepares monthly statistical reports as directed. Works with the foster care team to manage equipment and supplies for use in department while conforming to approved budget.
OTHER DUTIES/FUNCTIONS:
- Operations Support. Works with other departments within the organization to resolve issues of mutual concern and improve operations.
- Other Duties as Assigned. May include organization-wide support as needed including but not limited to participation in events serving as spokesperson fundraising covering other operational departments and Hawaiian Humanes role as a first responder to disasters.
JOB CONDITIONS:
- Work Environment: Indoors and outdoors as needed.
- Equipment Use: Computer database and telephone systems. Use of all sheltering related animal equipment including tools for containing animals humanely safely and securely. Shelter related medical equipment and tools for administering vaccines humanely and safely. Use of Hawaiian Humane Vehicles.
- Hours: Based on operational requirements. Shift times are scheduled to support organizational needs and may include evenings weekends and holidays.
MENTAL PHYSICAL AND COMMUNICATION DEMANDS:
- Must agree with and be committed to Hawaiian Humane goals objectives and programs.
- Must be able to handle and restrain animals of various sizes weights and temperaments in a caring safe and respectful manner. Subject to animal bites or scratches.
- Work performed in high noise level areas. Exposure to cleaning solutions fumes dust animal dander and bodily fluids.
- Physical efforts require constant bending stooping standing climbing stairs and walking. Frequent lifting of animals and objects with or without reasonable accommodation.
- Must be able to maintain professionalism composure and compassion in emotionally charged situations and able to resolve conflicts effectively.
- Must be detail-oriented with excellent organizational and analytical skills.
QUALIFICATION REQUIREMENTS
- Skills/Knowledge: Computer expertise and knowledge of programs such as Microsoft Office. Ability to use data base style computer programs understand data reporting and analyzing data.
- Education/Training: High school diploma or equivalent required.
- Experience: Minimum one year of customer service experience in a professional setting required. Experience working with animals in a veterinary or shelter setting preferred.
The above information on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory or all duties responsibilities and qualifications of employees assigned to this job. Management has the right to add to revise or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Employment Type
Full-Time
Key Skills
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