Museum Experience Associate
Museum Experience Associate
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Job Description
Job Details
Description
Museum Experience Associate
Department: Advancement
Reports To: Museum Experience Manager
FLSA Status: Part-Time/Non-Exempt
Summary
The Museum Experience Associate helps ensure that our visitors have the highest quality Museum experience.
Job Duties
Serve as a front-facing representative of the Museum and provide excellent customer service
Welcome and orient and organize visitors upon their arrival
Receive and process ticket purchases via PatronManager (POS system)
Facilitate Dimensions in Testimony experience
Comply with all the Museums cash handling financial accounting and financial reporting policies and procedures
Promote Museum membership and assist with visitor enrollment
Answer phone screen and forward calls take phone messages and provide general information regarding the Museum directions exhibitions/events and programs
Foster an environment of teamwork and commitment to the Museums mission
Perform other duties tasks projects and responsibilities as needed
Qualifications
Key Requirements
- Availability for weekday and weekend shifts
- Associate or bachelors degree preferred and/or pursing a higher education degree
- Minimum 1 year preferred of recent cash handling and customer service experience in retail environment
- Proficiency with Microsoft Excel Outlook and Patron Manager or other POS
- Strong verbal communication skills and ability to communicate in English fluency in Spanish desirable
- Ability to professionally interact with Museum Board and staff donors and external constituents
- Excellent interpersonal skills
- Ability to perform detail-oriented work
Physical Requirements
- Ability to stand and walk for extended periods including climbing stairs as needed
Competencies
- Judgement/Decision Making
- Customer Focus
- Communication Oral and Written
- Integrity
- Organization/Planning
- Initiative
- Business Literacy
- Collaboration/Teamwork
Dallas Holocaust and Human Rights Museum Core Values
Respect: We treat everyone with dignity and respect.
Empathy: We understand that people have varied experiences of struggle and triumph and we treat everyone with compassion.
Inclusivity: We value peoples differences and strive to make the Museum accessible to all.
Excellence: We work to perform at the highest possible level in everything we do.
Integrity: We act ethically and transparently.
Courage: We are Upstanders.
The Dallas Holocaust and Human Rights Museum is an equal opportunity employer we value and strongly encourage a diverse environment.
Applicants please send cover letter referencing the job title and resume to
Required Experience:
IC
Employment Type
Unclear
