Loss Mitigation Associate (Late-Stage Collections)-Work From Home (Dallas, TX)
Loss Mitigation Associate (Late-Stage Collections)-Work From Home (Dallas, TX)
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Job Description
What You Will Bring
1-2 years collection or relevant experience (automotive preferred)
Previous experience in late-stage collections is preferred
High school graduate or GED equivalent
Bachelors degree preferred
Ability to independently manage their time daily to ensure productivity and goals are met
Strong negotiation skills Ability to negotiate mutually beneficial arrangements with the customer
Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)
Basic computer skills - Knowledge of Windows including Word and Excel
Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
Strong negotiation skills Ability to negotiate mutually beneficial arrangements with the customer
Strong listening skills - Ability to listen and understand direction
Work Environment
Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an office environment.
The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California.
If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .
Who We Are
Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Medical Dental and Vision plans that include no-cost and low-cost plan options
Immediate 401(k) matching and vesting
Vehicle purchase and lease discounts plus monthly vehicle allowances
Paid Volunteer Time Off with company donation to a charity of your choice
Tuition reimbursement
What to Expect
The Associate Loss Mitigation is primarily responsible for managing a queue of delinquent accounts 80 days past due through charge off by investigating monitoring and resolving accounts. The position will comply with internal policy and procedures on handling all accounts. All positions within the Operations Division are expected to collaborate cross divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
What You Will Do
1. Manage a queue of delinquent 80 days past due accounts. Handle inbound and outbound calls as needed per position. Ensure all account activity is properly documented per department standards. Adhere to department standards for effective queue management.
2. Performance Coaching - Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.
3. Perform all other duties as assigned.
Required Experience:
IC
Employment Type
Full-Time
