CRM/SalesForce Analyst
CRM/SalesForce Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Salesforce Analyst you will be responsible for monitoring Salesforce Activities and provide support to the Commercial Team within PPGs Traffic Solutions business serving as the contact point for the Commercial Team. In this role you will craft and maintain reports with identified metrics and business acceptance within Salesforce. Do you want to help drive PPGs Customer Relationship Management while optimizing knowledge of our customer base If so read on!
Key Responsibilities
- Create reports that will look at Opportunities Customer Engagement compare information from Salesforce to our demand information.
- Compare Opportunities that are close won to the demand.
- Provide training to users (current and new).
- Interact with sales marketing product management finance and other functional groups to understand opportunities.
- Work closely with Demand Specialist to ensure that the demand is accurate and aligned in both SAP/IBP and Salesforce.
- Troubleshooting & Root Cause Resolution: Investigate and resolve system issues through analytical problem-solving implement corrective actions and design long-term preventive solutions.
- Stakeholder Collaboration: Partner with cross-functional teams to gather business requirements and translate them into scalable effective technical solutions.
Qualifications
- Bachelors degree in Statistics or Business Analytics with 5 years of proven experience in Customer Relationship Management and/or Analytics.
- Proficient in Microsoft Office Suites with major focus on Excel as well as in statistics with an understanding of their financial and operational impacts.
- Proven ability to engage and align with cross-functional teams including Sales Marketing Finance Customer Service.
- Experience with Salesforce is a huge plus.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including but not limited to skill sets experience and training qualifications and education licensure and certifications and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Required Experience:
IC
Employment Type
Full-Time
