Customs Brokerage Operations Manager , ISCAP - Var

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Amazon Web Services (AWS) Infrastructure Supply Chain and Procurement team is responsible for the end-to-end supply chain delivery of capacity to AWS Data Centers. AWS Infrastructure is looking for a talented driven and highly analytical Broker Operations Manager with demonstrated experience driving process improvement. This Manager will be responsible for on-going broker operations management and strategic development of the next generation of customs operations and expansion for Amazon Web Services. This role will manage vendor(s) critical to the successful fulfillment of hardware to AWS data centers in North and South America. Achieving such aspirational goals will require this individual to insist on the highest standards develop and iterate on new processes and drive continuous improvement activities internally and externally.

Key job responsibilities
A successful candidate will have operational background in brokerage operations and extensive experience in complex project management
- Interface with cross internal and external functional partners to identify and rectify any information/process gaps during the export/import process
- Coordinate end-to-end global customs broker management for country assessments and local compliance criteria
- Drive trade planning and execution management for AWS sites and new programs
- Manage brokers and clearance processes in existing and expanding locations.
- Analyze trends related to import/export processing requirements to identify process improvements
- Drive automation efforts
- Prepare and give detailed data-driven business reviews to senior management focused on improving service level and associated impacts

About the team
The AWS Cloud Logistics (ACL) Brokerage Team is responsible for managing customs brokers and 3rd party Importer of Record (IOR) providers who process imports for AWS datacenters offices EDGE sites and customer locations worldwide. These activities include but are not limited to onboarding new customs brokers and 3rd party IORs by establishing rates and KPIs (Key Performance Indicators) setting and ensuring providers meet agreed upon Service Level Agreements (SLA) mitigating customs brokerage delays and finding ways to streamline AWS import operations.

Mission and Goals:
ACL Brokerage Mission: To ensure customs clearances are processed efficiently in speed accuracy and cost effectiveness. ACL Brokerage oversees a number of import service providers to meet goals and execute on this mission.

Tenets:
- Maximize Efficiency in Clearance Process
- Simplify Be Clear and Avoid Repetitiveness
- Speed Accuracy and Cost-Effectiveness
- Develop Robust Brokerage Reporting

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

- Bachelors Degree
- 7 years of direct experience with import/export compliance
- 7 years experience commensurate with extensive knowledge of handling imports and/or exports in accordance with foreign government regulations

- Masters Degree is a plus but not required
- Global logistics or supply chain experience is desirable
- Experience using data driven process improvement tools and metrics
- Experience engaging with regulators and representing complex requirements for import and/or export activities preferred
- 3 years of experience in analyzing business problems using different tools
- 2years of experience leveraging technology to drive process improvements
- Ability to prioritize activities with changing timelines



Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133200/year in our lowest geographic market up to $220200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.