Admin Assistant

About the Role:

In this role youll play a vital part in keeping our national vehicle fleet operating seamlessly by managing tolls traffic infringements and supporting the broader fleet and operations teams with efficient high-quality administrative assistance. Your day-to-day will involve processing toll charges resolving discrepancies entering data into our systems and maintaining accurate records and correspondence.

This role is perfect for someone who thrives in a fast-paced high-volume environment and finds satisfaction in structure and routine. If youre known for your organisation accuracy and ability to juggle multiple systems and tasks at once this is your chance to make an impact and keep our operations moving without a hitch.

Perks & Benefits:

• Convenient Location < 10 mins walk from Mascot Station.
• Collaborative Team Culture Thrive alongside driven like-minded individuals.
• Employee Wellbeing Program 24/7 access to mental health safety and wellbeing support through Sonder.
• Team Celebrations Monthly team lunches birthday celebrations and festive events.
• Study Assist Program Well help fund your education while you grow your career!
• Exclusive Discounts Special offers available through Employment Hero and Flare.

Key Duties & Responsibilities:

Responsibilities may include but not limited to the following:

• Monitor process and reconcile all toll charges and traffic infringements linked to Carbizs national fleet.

• Use toll provider websites to update driver details and assign responsibility for tolls.

• Investigate and resolve discrepancies in toll transactions.
• Manually input toll and infringement data into the internal systems (Salesforce).

• Answer calls and emails from customers or partners about tolls and fines providing helpful and timely support.
• Work with external providers service vendors and authorities to manage toll and infringement matters.
• Keep accurate records of all fines payments disputes and related communication.
• Open scan and upload incoming mail into our systems and deliver physical mail to the right teams.
• Provide general administrative support across the business as required.

About You:

You thrive in a fast-paced environment where structure and consistency are key. Highly organised and detail-focused youre at your best when managing high-volume and structured tasks. Whether its logging into multiple portals managing a queue of customer enquiries or maintaining accurate databases.

• Experience in a high-volume administration role (essential).
• Familiarity with toll systems or traffic infringement processes (desirable but not essential).
• High attention to detail and proven data entry accuracy.
• Tech savvy - Confident using online portals and CRMs.
• Self-organised and able to juggle competing priorities.

About Us:

Carbiz is proud to be a HRD 5-star employer of choice 2025. Were more than just an award-winning vehicle replacement provider. Were committed to keeping our customers lives moving when their car cant offering seamless accident management that helps individuals families and businesses stay mobile and connected. With over 8500 5-star reviews and multiple industry accolades including Business Concepts Automotive AwardsAustralias Best Accident Replacement Service for three consecutive years from and more weve earned a trusted reputation for delivering reliable like-for-like vehicles when theyre needed most.

By providing quick and efficient solutions Carbiz helps people navigate lifes unexpected disruptions making a meaningful impact on the community we serve.

We offer a team-first culture with unlimited opportunity for growth living by our company values in everything we do;

• Love what we do Passion drives everything we deliver.
• Better than yesterday Constant improvement is in our DNA.
• Win with trust We lead with trust reliability and helpfulness.
• Collaborative core We achieve more by working smarter together.
• Valuing people We respect develop and reward our people.

Apply Now:

If youre a proactive and organised administrator looking to grow in a fast-paced business we want to hear from you. Click APPLY and our Talent Team will be in touch.