Client Engagement & Scheduling Coordinator (ZR_24290_JOB)
Client Engagement & Scheduling Coordinator (ZR_24290_JOB)
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1Year
USD 6 - 1100
1 Vacancy
Job Description
This is a remote position.
This fast-growing Australian healthcare provider flies multi-disciplinary clinicians to more than 90 rural and remote communities delivering NDIS-funded and private services on-site. By meeting clients where they live even if that means travelling by light aircraft the team removes geographic barriers and upholds a mission of equitable health access. The culture is mission-driven data-focused and committed to rapid responsive client service.
You ll be the first human voice new clients hear. Your mission: move warm referrals smoothly from enquiry to confirmed appointment maintain spotless data and keep every stakeholder informed.
Core Responsibilities
Referral Triage & Data Entry
Review new referral forms route them to the correct wait-list queue and flag urgent cases within 30 minutes.
Client Outreach & Scheduling
Make around 50 focused warm calls per day to parents/guardians support coordinators and other referrers.
Secure 8 bookings daily (initial and follow-up) and record them in real time.
Calendar & Appointment Management
Create amend or cancel clinician visits in the clinical CRM (SPLOSE) with absolute accuracy.
Proactive Client Communication
Send confirmation intake and reminder emails.
Answer routine questions on travel fees clinician changes and the cancellation policy.
Escalate complex clinical queries as needed.
Reporting & Process Improvement
Log daily call/booking metrics maintain pristine data and suggest refinements to scripts and workflows.
Note: All outreach is to individuals who have already enquired or been referred; there is no cold calling.
Requirements
Essential
1 year of experience in phone-based appointment scheduling client support inside sales or a similar role (warm lead environment).
Clear empathetic English communication both spoken and written.
High accuracy in data entry and multitasking across calls email and CRM screens.
Proficiency with Google Workspace; quick to master new platforms.
Quiet home office 50 Mbps internet and a noise-cancelling USB headset.
Valuable Extras
Familiarity with NDIS healthcare funding or community-service travel fee structures.
Background in allied health aged care or other service-scheduling settings.
Independent Contractor Perks
Permanent work-from-home setup
Eligible for a KPI-linked incentive plan
HMO coverage for eligible locations
Immediate hiring
Steady freelance job
Essential 1+ year of experience in phone-based appointment scheduling, client support, inside sales, or a similar role (warm lead environment). Clear, empathetic English communication both spoken and written. High accuracy in data entry and multitasking across calls, email, and CRM screens. Proficiency with Google Workspace; quick to master new platforms. Quiet home office, 50 Mbps+ internet, and a noise-cancelling USB headset. Valuable Extras Familiarity with NDIS, healthcare funding, or community-service travel fee structures. Background in allied health, aged care, or other service-scheduling settings.
Education
N/A
Employment Type
Full Time
