NineStar Connect - Support Center Technician
NineStar Connect - Support Center Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Are you passionate about technology and helping people by providing outstanding customer service Join NineStar Connect as a Support Center Technician and make a real difference in the community! You will deliver telephone email and click-to-chat technical support for phone dial-up TV and broadband internet customers. Your role will include troubleshooting answering questions resolving service issues and processing customer information with a focus on delivering exceptional service for our members and call-partners.
Essential Duties and Responsibilities:
- Provide Tier 1 and Tier 2 technical support for a variety of service issues including email web authentication loss of service power outages and other related concerns via phone email and chat.
- Accurately create update and close trouble tickets while collaborating with internal departments to track dispatch and resolve customer issues.
- Process pre-installation service orders to ensure a seamless experience for new customers.
- Monitor outage and alarm boards ticketing systems and cameras to address service interruptions in a timely manner.
- Assist customers with processing payments upgrading plans for faster speeds and signing up for new services to enhance their overall experience.
- Occasionally provide field support or engage with customers face-to-face to offer on-site troubleshooting and assistance.
Qualifications :
Qualifications
What Were Looking For:
- Strong knowledge of company services products and procedures.
- Hands-on experience with computer hardware troubleshooting (break/fix).
- Familiarity with internet protocols email clients web browsers and TCP/IP networking.
- Proficiency in Microsoft products (Windows Outlook etc.).
- Excellent written and verbal communication skills.
- Ability to multi-task and manage competing priorities in a fast-paced environment.
- A customer-focused attitude with a dedication to problem-solving.
Education & Experience:
- High school diploma required.
- Technology-related certifications preferred.
- Previous experience in telecommunications or technical support is a plus.
Additional Information :
NineStar Connect does not discriminate in employment opportunities or practices on the basis of race color religion gender national origin age marital status sexual preference disability or any other characteristic protected by law.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
