Support Specialist - Imaging Systems
Support Specialist - Imaging Systems
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Job Description
Join our technical support team as a Brainlab Support Specialist. Youll provide expert service manage installations and maintenance and support clinical staffremotely from your home office.
Products: Loop X Airo. Learn more about Loop X by clicking here.
Main responsibilities will include:
- Independently perform installations maintenance and repairs of Brainlab systems (e.g. Loop X Airo) at hospitals and clinical sites
- Provide remote and on-site technical support guiding clinical users through troubleshooting and system operation
- Ensure optimal device functionality by conducting diagnostics upgrades and proactive service checks
- Act as a trusted technical advisor for our customers fostering strong relationships and long-term satisfaction
- Support product launches by coordinating setup testing and user onboarding
- Document all service activities accurately and in compliance with quality standards
- Collaborate closely with other teams (sales engineering clinical support) to ensure a seamless customer experience
Qualifications :
- Degree in electrical engineering electronics mechatronics or similar
- Ideally first experience in technical support preferably in the healthcare sector
- Familiar with X-ray systems and/or scanner technology (a plus)
- Strong IT networking and troubleshooting skills
- Independent structured and solution-oriented working style
- Excellent communication skills in English and French
- High willingness to travel national (up to 80%) with the possibility of occasional international assignments
- Confident use of MS Office; Salesforce knowledge is an advantage
- Valid drivers license
Additional Information :
- A mutually-supportive international team
- Meaningful work with a lasting impact on medical technology
- Company car cell phone laptop - also for private use
- Flexible working hours as well as homeoffice
- Regular after work team and company events
- Comprehensive training and continuing education opportunities
Ready to apply We look forward to receiving your online application including your first available start date and desired salary.
Contact person: Ayline Fll
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
