Hotel & Vacation Rental software assistant
Hotel & Vacation Rental software assistant
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Job Description
Were building a truly global team you must be fluent in Italian English and French.
As part of our customer-focused team youll be the go-to person for our hoteliers. This means youll spend your days:
- Engaging with hoteliers by phone and email acting as their dedicated problem solver.
- Following up on new registrations and ensuring swift resolution of any complaints.
- Continuously working to improve our relationships with every hotel partner.
- Lending your expertise to our Customer Service Task Force Team whenever support is needed.
- Handling OTA extranet verifications and ensuring all resolution items are followed through.
- Guiding new customers through the onboarding process for their channel manager connections.
- Stepping in to assist the Accounting Manager Team as required helping to enhance customer retention and maintain our valuable client portfolio.
Qualifications :
Previous experience in front office in OTA and/or Tour Operator is needed.
Multilingual profiles welcome: Fluent Italian English and French
Organized- ideal candidate will handle a large volume of data and many different softwares.
Computer savvy: comfortable with package and Gmail (Gdocs Gcalendar Gsites)
Self motivation and teamwork are mandatory.
Bachelor or Master Degree student - University Agreement required
Additional Information :
Mon/Fri 8 hours:
9.00 - 18.00. (1h lunch break)
7.30 - 16.30 (1h lunch break)
12.00 - 21.00 (1h lunch break)
It could be requested service as well saturday and sunday manage by shift
Find your perfect job in the Eternal City; Contact us! :)
RAL Range 22 - 25 K
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
