National Claims Manager
National Claims Manager
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Job Description
SIXT Australia is on the lookout for a permanent full time National Claims Manager to join the team. Reporting to our Head of Fleet this position will be based at our Head Office in Wynyard CBD however can also be based remotely across Australia and will manage a team of claims officers to drive compliance with insurance and legal regulations and liaise with stakeholders to optimise the recovery of damage to SIXT inventory.
What Youll Do
As our National Claims Manager you will:
- Design embed and manage effective debt recovery processes for vehicle damage costs ensuring a balance between recovery and customer experience.
- Drive a high-performance and accountable team culture by mentoring training and inspiring your claims team to deliver exceptional results.
- Monitor and report on claims performance setting and achieving debt recovery targets and taking corrective action as needed.
- Ensure compliance with insurance policies legal regulations and reporting standards and act as an escalation point for complex claims and disputes.
- Champion continuous improvement leading best practice initiatives and collaborating with franchisee business owners to drive compliance to standard operating procedures.
- Oversee the negotiation and approval of payment plans and manage the refund process for Loss Damage Waivers.
- Resolve complex customer claims and legal matters with professionalism empathy and a focus on fair outcomes.
Please note that occasional travel will be required for this role.
What Youll Bring
- Proven leadership and people management experience within a claims insurance or similar consumer-facing environment.
- Strong dispute handling conflict resolution and negotiation skills.
- Advanced Excel skills and proficiency with the MS suite and reporting systems.
- Exceptional written verbal and presentation communication skills.
- High-level attention to detail and strong time management abilities.
- Ability to manage competing demands solve problems and make sound decisions.
- Self-motivated energetic and flexible with a commitment to continuous learning and development.
- Empathy and professionalism when dealing with customers legal teams and external parties.
Whats in it for you
At SIXT we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
- Progressive flexibility leave and well-being benefits to balance all of lifes priorities
- Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts
- Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more
- Discounts on a range of NRMA personal insurance products including car home & travel
- Grow progress or relocate your career and move around the NRMA Group or different locations with us.
At SIXT Australia were for inclusion diversity and representing the customers and communities we serve. Thats why we welcome applications from First Nations Australians people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be part of our team.
As part of our recruitment process successful applicants will be required to complete a National Criminal History Check.
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.
If youre ready to rev up your career and be the driving force behind happy customers were excited to hear from you. Apply now or visit our careers site to find out more. Join Team Orange today!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
