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You will be updated with latest job alerts via emailVisa is looking for a Support System Analyst with 5-6 years of hands-on experience providing support for Oracle eBusiness Suite and SAP Ariba applications. As a member of the Corporate Technology Support (CTS) team you will play a key role in delivering expert technical and functional support to global end-users ensuring seamless operation of Visas critical Finance and Procurement ERP systems.
Key Responsibilities:
Deliver advanced end-user support for Oracle eBusiness Suite (EBS) and SAP Ariba applications including incident troubleshooting issue resolution and user inquiries.
Serve as a subject matter expert for Oracle EBS Financials (including Procure to Pay Record to Report General Ledger Accounts Payable Accounts Receivable and Fixed Assets) and SAP Ariba Procurement modules (Buying and Invoicing Guided Buying Catalog and Invoice Management).
Lead technical investigations for application issues perform root cause analysis and implement corrective actions for both Oracle and SAP Ariba systems.
Execute system configurations maintenance and enhancements in Oracle and SAP Ariba to meet evolving business and technical requirements.
Develop and maintain PL/SQL packages hierarchical queries cursors procedures/functions and triggers in Oracle EBS.
Configure SAP Ariba Procure-to-Pay workflows including vendor punch-out catalog integration workflow approvals and e-invoicing.
Collaborate with business stakeholders (finance procurement sourcing internal audit) and IT teams to gather requirements translate them into solutions and ensure ongoing support for Oracle and SAP Ariba applications.
Interface with Oracle and SAP Ariba support to initiate and manage service requests ensuring timely resolution of escalated issues.
Support system upgrades enhancements and new solution deployments by participating in testing validation and post-implementation support for Oracle and SAP Ariba applications.
Maintain detailed documentation of support activities technical solutions and system changes.
Ensure compliance with Visas support policies SOX controls and established service level agreements.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
Basic Qualifications
Bachelors degree OR equivalent professional experience
Preferred Qualifications
5-6 years of direct experience supporting Oracle eBusiness Suite and SAP
Ariba applications in a technical and functional role
In-depth knowledge and hands-on expertise with Oracle EBS Financials (GL AP
FA Procurement AR) and SAP Ariba Procurement modules (Buying and
Invoicing Guided Buying Catalog Invoice Management)
Strong proficiency in Oracle PL/SQL development including writing and
managing packages queries procedures and triggers
Demonstrated experience configuring and supporting SAP Ariba Procure-to-Pay
solutions including integration with ERP systems
Proven ability to troubleshoot and resolve complex system issues work with
external vendors and manage service requests for Oracle and SAP Ariba
Experience collaborating with business stakeholders to gather requirements
and deliver effective ERP support solutions
Strong analytical problem-solving and communication skills
Experience with system testing validation quality assurance and user
acceptance testing in Oracle and SAP Ariba environments
Advanced skills in Excel and Access
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Full-time