Front Office Ambassador
Front Office Ambassador
Posted on :
17-06-2025
Employer Active
1 Vacancy
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Job Description
Primary Responsibilities
Lobby Ambassador
- Send pre-arrival emails and questionnaires to gather more information from guests
- Recognize all guests and build rapport in order to develop personal guest contact obtain preferences and proactively anticipate guest needs.
- As needed manage guests schedules to anticipate potential needs.
- Maintain a high level of privacy and confidentiality on behalf of guests when possible.
- Address guests service needs in a professional positive and timely manner consistent with company policy.
- Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible
- Engage guests in conversation regarding their stay property services and area attractions/offerings
- Actively listen and respond positively to guest questions concerns and requests using brand or property specific process to resolve issues delight and build trust.
- Anticipate guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Provide assistance to individuals with disabilities including assisting visually hearing or physically-impaired individuals within guidelines (e.g. escorting them when requested using words to explain actions writing directions on paper moving objects out of the way or offering access within the mansion)
- Ensure all members consistently receive all benefits and repeat guests and other VIPs receive special recognition and service
Other Responsibilities
- Be fully conversant with all departmental Fire Emergency and Bomb procedures
- Ensure that all emergency procedures are rehearsed implemented and enforced to provide for the security and safety of guests and employees
- Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws statutes etc.
- Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
- Use safe manual handling techniques and practice safe work habits following Accor Health Safety and Environment policies maintain procedures to minimize our impact on the environment and prevent pollution.
Qualifications :
Qualifications
Your experience and skills include:
- Minimum 2 years of Butler experience from Luxury background
- Strong communication skiils
- Ability to focus attention on guest needs remaining calm and courteous at all times
- Strong interpersonal and problem solving abilities
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collaboratively as part of a team
Additional Information :
- An opportunity to be with worlds preferred hospitality company
- Captivating and rewarding experience working alongside passionate professionals
- Range of exclusive Heartist Benefits
- Develop your talent through learning programs by Academy Accor.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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