Front Office Manager
Front Office Manager
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Job Description
Hotel:
Hilton Charlotte Airport2800 Coliseum Centre DriveCharlotte NC 28217Hotel Front Office ManagerFull timeCompensation: $55532.00 AnnualAtrium SPIRIT where teamwork passion and appreciation ignite service excellence
Whats in it for you
The Atrium SPIRIT is a belief in the power of Service Perseverance Inclusion Respect Innovation and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences work together to overcome challenges and are passionate about positively impacting those around us.
- Career Growth & Learning 40% of our management hires are internal promotions!
- Invest in Your Future 401(k) plan with company match.
- Comprehensive Health Coverage Medical dental and vision insurance options.
- Paid Time Off & Vacation Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
- Perks That Fit Your Life Enjoy DailyPay wellness programs tuition reimbursement and exclusive discounts on your favorite brands and services.
- Purpose & Impact Make a difference through Atriums community service and volunteer programs.
What You Will Do: Lead and inspire a team of front office associates ensuring clarity in expectations and accountability in performance. Champion exceptional guest experiences by anticipating needs resolving concerns and building loyalty. Collaborate across departments to deliver seamless service and operational excellence. Drive financial performance by managing labor costs controlling expenses and identifying revenue opportunities. Maintain brand and cleanliness standards stepping in to support operations when needed. Serve as Manager on Duty ensuring smooth operations and guest satisfaction at all We Are Looking For: 2 years of front desk experience Because youve seen it all and know how to keep things running smoothly. 2 years of supervisory experience Leadership isnt new to you; you know how to coach support and elevate a team. High school diploma or equivalent A solid foundation to build on; a degree is a plus but not required. Tech-savvy with Microsoft Office You can navigate Word Excel and Teams like a pro. Flexible schedule availability Hospitality never sleeps and neither do you (well not during your shift). Physically able to lift and move as needed Youre hands-on and ready to jump in when the team needs Atrium Leadership Looks Like: Accountable Achiever You own your results and celebrate your wins. Agile Thinker You adapt quickly and solve problems creatively. Talent Curator You grow people not just teams. Transparent Leader You lead with honesty and clarity. Leading with SPIRIT Service Perseverance Inclusion Respect Integrity and Teamwork guide everything you AtriumHear it from Maria O. For anyone considering a career with Atrium I highly recommend it. The company is big on internal promotions and there are always opportunities to grow whether it happens right away or down the road.
Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years & depth of experience certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected Veteran status.
Required Experience:
IC
Employment Type
Full-Time
